SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought these for portability for an upcoming trip. They are well-made, easy to hold and adjust, and feel substantial without being heavy. The magnification is a nice sweet spot for viewing.
The BAK4 roof prisms and fully coated optics produce a surprisingly bright, clear image from a objective lens. I have previously owned four different pair of binoculars. Considering bang for the buck, I choose this pair. I’m totally pleased with my purchase.
I recently purchased these Compact Binoculars, and I must say they have exceeded my expectations. The lightweight and compact design of these binoculars make them incredibly portable.
Featuring a foldable design, they easily fit in the palm of my hand or my backpack, making them ideal for long-distance pursuits.
Moreover, these binoculars are versatile and suitable for both adults and kids. Whether it's bird watching, hunting, hiking, sports events, or concerts, these binoculars deliver excellent performance across various scenarios.
I highly recommend these Compact Binoculars for anyone in need of a lightweight, versatile, and high-quality pair of binoculars.
They deliver exceptional performance, crisp images, and are perfect for all outdoor enthusiasts. With their affordable price and impressive features, these binoculars are a definite must-have for anyone seeking an enhanced viewing experience.
These binoculars are light weight and compact, but seem very solid and well made. They adjust to match the width of your face and provide a crisp, clear view. These binoculars should work great for bird watching, and they should easily fit in your car's glove box.
I live in an area renowned for its bird life, and these binoculars seem like the perfect size and weight for keeping handy on my belt any time I'm outdoors, in case I happen to spot a bird, animal, or anything else that deserves a closer look.
I had low expectations based on the price, but these binoculars exceeded my expectations. I wanted some thing small to carry with me for those times when I needed binoculars but didn't know I needed them.
These are definitely small enough to pack away in a backpack without feeling the weight. They work incredibly well and are very clear. They are also very easy to focus.
My girlfriend and I have recently gotten into birdwatching and take these on all of our walks and adventures. It’s so cool to get to see the birds up close without disturbing them.
I purchased these because they were lightweight. They turned out to be really easy to use and I was able to see everything I focused on. These are amazing with cristal clear view.
This product is exactly what I expected it to be!! I bring them wherever I go!! Highly recommend these binoculars !!!
The binoculars were purchased for my grandson. I was quite pleased with the clarity of these and they were a big hit for my grandson.
The binoculars were delivered quickly. Well packed. It is a pocket rocket for the price.