SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are much better than I would expect for $130. They comfortably, and quickly, adjust from my smallest kids (9yrs) eyes to mine.
The optical performance these binoculars provide is incredible for the price. I tried some others expensive binoculars but this Fully Multi-coated BAK4 glass performs much better.
I have used these binoculars for about 3 months and these have turned out to be my favorite pair of binoculars.
For comparison, while I was at Morro Rock, a fellow bird watcher had higher powered binoculars with a super expensive prism and allowed me to try them out. I thought they would give me a better view, but they didn't. The higher power brings the bird a little closer in view but the pay off isn't worth it (to me).
I was looking for a nesting pair of Peregrine falcons. Using these binoculars, I was easily able to locate the falcons on the cliff face. As I was viewing them, the female took of suddenly.
I was amazed at how easy it was to track her in flight, even when she made quick and sudden turns. I followed her every movement and was impressed at how easily I was able to track her.
As a new bird nerd, I took a chance on these binoculars. And I am glad that I did. They are perfect in allowing me to find and focus on the birds!
You won’t regret getting these handy binoculars. Of course you could buy the expensive, heavy ones but save that purchase for the spotting scope that you will want next!
These binoculars are great performance for the money. Took them to Yellowstone and use for bird watching locally. They are compact and lightweight enough to carry on hikes while also offering a good balance of 10x zoom and big enough lenses to provide sharp clear images.
I especially like the quality of the materials and good carrying case. Definitely recommend.
I got these for my daughter, she went to a bird conference in Mexico last month and had a couple of outings, she said clarity on these binoculars are the best.
I also use them for nature and bird watching and they compete with my buddies who have Mavens. The Mavens are still better of course but not $300+ better!
have zero complaints about these. If you're deciding between various magnifications, I would say just go with the 8x to start.
8x is also the best focal length to start with, because there's no distracting shake or depth of field issues like you get with longer focal lengths. With 8x, you feel like you're seeing with your normal eyes, just farther away. They're really all you need, I'm just a binocular fanatic.
I truly bought these to hold me over after my good pair got taken into the bathtub by my granddaughter! I was so amazed at the clarity and light gathering at this price point that I will not be replacing these anytime soon! In fact I'll probably buy more!
High quality proximity and glass.
Love these binoculars! Perfect for bird watching and very "User Friendly"! A great BUY!
I work as a conservationist along the coast and absolutely swear by these binoculars. For a cheaper pair they perform beautifully! Great for spotting birds and whales!
They've worn well through several years of use around wind, rain, sand, and saltwater! Highly recommend for anyone looking for a nice pair of binos without a major investment!
My husband and I wanted to watch birds from our breakfast table window and patio, casual bird watching! This is our first pair of binoculars and since we just had very basic needs we didn’t want to spend a lot. These exceeded our expectations!
Really happy and arrived very quickly. thank you Borkut. Good luck.
I really like how clear the images are using these binos. Easily held, not too heavy and crystal clear on your target. I was viewing a squirrel from about 120 feet away and could see the pupils in his eyes. Overall, I'm pleased with this purchase.
I got these for my husband, who has started bird watching. We had some portable, small binocs and I wanted to upgrade without breaking the bank. I was a little skeptical that these would be too much better, but they are.