SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Brush set was delivered in 3 days without any extra cost. I love these 5 pcs set, from highlighting to contouring, these 5 piece set gives so many options for doing makeup. The brushes have a round shape design that's perfect for blending foundation, blush, or powder to your face or cheeks. With so many different sized brushes to choose from, you can achieve any look you want! It also provides flawless coverage, synthetic hair, a firm grip handle design and tilted brush tip. Probably best makeup brushes set for this price in the market!
Free delivery in less than 4 days, great experience. I bought these because they were at a great price compared to others. Plus I get 5 brushes in the set instead of just a few like other brands! These are absolutely so soft!! I love them and they are so easy to use, and so easy to clean and put back up in storage due to their size, they don't take up much room. And you get a brush for every makeup purpose these brushes make my foundation and everything else come out extra smooth and flawless!!
I loved bought 2 of these kit one for me and one for my sister, in love super in love thank you very much to the store, super recommend.
I used it for the first time today. The brushes are very soft and well made; I love how they apply my foundation so smoothly and evenly without having to use a lot of product. I'm very pleased with them so far. The only thing missing, imo, would be for the brushes to have been labeled on the handles as to what each one is meant to be used for. Basically the larger ones are to be used for foundations, blush, powders, etc., but the smaller ones aren't as obvious. That's a minor issue, though, overall these are the best makeup brushes for the great price!
Just received this set yesterday, delivery time was 4 days. This brush set is wonderful and the bristles are nice and firm! I love how sturdy even the handles are and the shape of it makes it easy to apply my foundation. The various sizes allow for ease of application as well. I love it and have recommended it to my friends!
These brushes are incredible! I use the biggest one for foundation application and the smallest ones for eyeshadow and concealer. Thanks to the smooth coverage these brushes provide, I no longer have to worry about streaks or smears or uneven splotches on my face that I'd always have when using other brushes. This set definitely gets the job done!
This brush set is absolutely beautiful. No need to spend 200 dollars on something similar. I got it in 4 days and it makes my makeup look flawless. Passed every test
Best makeup brushes under $20. I'd give them a solid 9/10 for similarity to the top brand's brushes, close enough, and functionality/effectiveness seems the same for applying makeup. I like them. Great store, fast shipping.
Fantastic brushes and they arrived so fast! I ordered on Friday and got it on Monday. Very pleased with this product.
Got them very fast within 5 days. I'm very picky about my makeup application and tools I use. I bought this thinking it was great price and I would not lose much if they were bad...but OMG worth every darn penny honestly. They apply beautifully and clean well. It blends product like a dream.....any product...foundations, liquid,creams, powders and eye eyeshadows. This is a great set. I have had zero shedding from these and they wash well.
it arrived fast and I love it! its so soft and makes it easy to apply my foundation. totally worth the money , like the originals are so expensive and these are cheap and you get 5 different sizes and gets the job done ;) !!
This brushes are so soft. I used it everyday for putting make up. So easy to to use and apply my make up smoothly. The price is so affordable but the quality are good. Two thumbs uo for these brushes !
Fast shipping
they feel good and look good . haven't used them yet
Excellent quality brushes.
I really was surprised with the quality of the product, it is excellent! I loved the brushes. the bristles are super soft. and the best of all: does not accumulate makeup on the brush, as with the normal brushes!!