SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Shipping in 4 days. I bought these because I thought they looked summer fun. And you know what? They are! I love them!! They make getting ready in the morning more fun. The brushes are very nice, soft and I haven't noticed any excessive shedding with them. Plus, they looked pretty when left out on the counter. I really do love them!
Very fast shipping, they deliver in 3 days! Perfectly gorgeous 12 Diamond Unicorn brush with Bag I have and I'm so in love with this sets of brush, everyone was talking about this. And I was so excited to open the box when they delivered to my house. The package was very well packed. And was silky soft and shiny perfect for who likes make up with Synthetic Fiber Bristles so this is best choice. I'm so inlove with the colors and so the brushes also the bags color. Thanks for this product i will buy next time again. Can't wait to use it.
Omg, I'm so in love with these brushes! The color and design it so pretty, I honestly just wanted them cause of the way they look. Thought maybe with the price being that low they would be ok quality but I was wrong. These brushes are super soft, pick up really well and a the bristles do not fall out bad. I would put them right up on my list with my morphe brushes. Fantastic set! Got them in less than 4 days.
I just received these brushes today in the mail. Right after I opened them and saw them in person I was beyond obsessed. They are so soft on the skin as well. I pulled on the hairs on each brush to see how the hairs hold and they seemed really sturdy. Even though I haven't tried them with actual makeup yet I'm giving these brushes a full 5 stars.
GORGEOUS, GORGEOUS, GORGEOUS brushes. Like, SO pretty! I had recently seen similar brushes online but as someone who can be a little rough with their brushes and someone who considers herself a thrifty shopper, I couldn't justify the price. I'm SO GLAD I found these beauties! The photos just don't do these brushes justice. Aside from their aesthetic beauty, they're actually really quality brushes for the price! I've owned several cheaper and more expensive makeup brush sets in the past and these rank among some of my favorites. The brushes are a little big and I think that I would prefer a smaller angle brush, but these are super soft and make blending out various pigments a dream.
These makeup brushes set are so sassy and great-looking. I love the color combination pattern which is white, purple,gold, blue, pink that's altogether. The brush itself is so soft and it doesn't shed. It comes with silicon makeup egg and sponge face foundation powder blender. With the price it is a really great deal. My friends would think that it costs a lot.
might be over 30 years old, but at heart I am still a unicorn loving child, so these incredible brushes make my heart smile. The design is cute and the brushes are excellent quality. I am not a huge fan of the silicone sponge, but the brushes are awesome.
First thing I would like to mention here is Borkut's customer support. These guys have one of the best customer support in the industry. I absolutely LOVE these makeup brushes!! Not only is purple my favorite color, but a unicorn horn too!? I adore the design, and the brushes are nice and soft too! Plus, a free silicon sponge and brush egg to boot! Great deal, great brushes, great everything!
Super soft! Packaging was on point. Delivered via USPS on time with no delay. Not as large as I was expecting but still a great product and super CUTE! Would definitely order again for a gift! These ones, though, are mine!