SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Color varies a bit, in person is more blue than blue. Overall Quality nice in relation to price.
Prodovtsu! Very much! Good thing. For 2 weeks, prompt delivery and plus gift, keychain and purse. Recommend.
Fast shipping, great. backpack roomy, itself vkinut in bag and if necessary it open and stuff. good idea) Thank You for the gift, very nice. 5 stars deserved)
Thanks for the little present!
Fits the description, thin, but compact, as a backup (beach, sports) backpack suitable for
Nicely packed, good furniture material and excellent sewing. Thank You by the gifts.
It for 2 weeks. Time for the New Year. The quality is good. Take a second time. Happy gifts Cosmetic Bags. Seller recommend.
Sturdy and compact backpack. Most радиалок, поездкок abroad, trips to the store. The Parcel is monitored.
Delivery 15 dnіv. Всe yak opisі. Продавeць poklal карабін as a gift.
Shipping took exactly a month to get to my home. The quality of the backpack is although might become Tough plastic and durable. Really is waterproof, very compact when be saved and possesses a pocket inside to leave two compartments. Creo is ideal for camping, hiking, travel to the beach, lake, etc. See leave more comments after testing the backpack for some time. I liked the gift of the store. A petty estcuhe and an extra hold to hang what estime convenient. Good communication with the seller. Shipping fast. Seller recommend!!
Like a backpack, made with high quality, material rip-stop. Water probably holds, but the lightning still leaks. There is a small pocket, which develops the backpack and inside pocket, in which let you can put the tablet. With the amount of Chinese apparently fib, I think he liter 15, because it is. If shift things in 20l backpack of Декатлона, then it is a quarter free volume. But when folded it in 2 times smaller. The fortress, think декатлоновский will poprochnee, so it is adapted for forest hikes and PlayKing is pure urban. Price on sale 470r high, but basically acceptable, A lot of money it would not buy a T. to. Декатлоновский is cheaper and shop at hand. Questions about was not posting for 15 days, track.
This is my First order From Alibaba. I'm so Happy to get this! # Thank You China!
Super!!! I AM shocked! Our shipping goods, shipping KhMAO-Yugra less than two weeks, quality excellent, thing is really necessary because the place is very small on holiday did not interchangeable and going to the store for those who do not want тоскатся with поектами special thank you for gift but a nice change) goods in general and store highly recommend!
The Seller is done, send the goods quickly, sociable, gift put makeup bag with carabiner. Backpack small, fabric without treatment, quality is made on 5, BUT!!! Of backpacks, one seam on the strap please do not exactly, and very suspicious easy to disperse seams with little effort (this applies to all backpacks). If use for intensive loads, it makes sense to yourself an additional flash attaching straps. And…. His purpose, more for primary school pupils for removable shoes. It Is my personal opinion, will use… Look at his stamina.
Amazing quality! And free gift! Thank you store!!!!!
Accurate description, prompt delivery (only 12 days to Kyiv, Ukraine), looks and works we’re well. Thanks a lot, store! My recommendations! :)
Very good bag for your money. Joints like strong. Fabric Is very durable. Folded placed in a fist, 78 grams. The Only drawback-zipper with a slider, want to 2nd, it was easier to close. As a backpack, which always with you-the most. Please the little gifts from prodovtsa. The parcel was very well packed.
Thank you order came quickly for weeks
Items come in 8 days in Винницу. Quality content. To present a shotgun and makeup.
Shipment very fast in Guyana. Bag which looks fragile but very practical and very lightweight backup a big bag
I love it! Shipping Kharkov for a week!!! Packaging is good, durable. The Product is fully consistent with the (load capacity, however, is not tested :) Color-exactly the same as the picture. Friendly and outgoing store. Highly recommend!
Description of a backpack, very fast shipping, Vologda 10 day, great!!! Made of fabric with рипстопом, outside is neat, in some places thread still stick, but it is not critical, in general, all sewn neatly, 5 liter bottle of water resistant one strap, let's see how many will last. Seller recommend.
All great! VERY fast delivery. Green color is lighter than the photo. Awesome! Just what I needed! Very fast shipment! Green is brighter than on photos.
Backpack arrived in Kazan for 10 days. Super Fast shipping-thank you so much! I immediately it experienced on the way home bought the following products-kilogram apples, burgers ice cream 1 kg, one bread, and so on. IN general backpack was very large. If that, will order more, in any case, your wife will buy.
Excellent get nicely and fast packed perfect, size very good many thanks gift thanks store
As in the description, convenient, compact, super like, gift-hardware
Very cool took only get about 103 days for the Bahia
Backpack come fantastic fast: 10 days before Israel after ordering. Отпргавлен was just instantly, within 2-3 hours. Nice trick, this backpack. Hiking, and to help out when suddenly turned many things. Looks hlipkovato, but its function is good enough. Maybe again sew seams. The Seller has made little karabinchik. Little Thing, and nice. Yes, backpack folded in completely microscopic pouch attached to backpacks inside. Not sure, can again shove it there, but try on occasion. The photo placed next to bottle for scale. In Short, recommend. Did not communicate with.
Cool bag, not very big, but shoes/sports uniform intermeddle Even length shleek adjustable Delivery fast
Super! Delivery very fast-11 days. The quality is good. Satisfied with the order. Seller definitely recommend!