SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Look at the case. but I really like
Arrived all ok and good quality
Perfect!!!
Good hair dryer holder-strong, with a large amount of hair you can straighten a bit spiral holder included two screws and two anchors. goods packed well in a way nothing crumpled and broken. dealer sociable, I ordered several products and t. k. they were a different warehouses sent me 2 parcels. the store immediately wrote a message to not worry and there will be two different parcels. Shipping was very long and not monitored by Russian (in Moscow for more than 60 days). I recommend goods.
A good thing, but so far from me for girl slid: d. installed in the future, дупеля included. five minutes and you're done. seems to be sturdy construction time will tell.
Useful thing normal quality. but I did not came does not fit between the cabinet and wall and fasteners only on the right side. delivery month
SUPPORT quality. has come ever super fast. and have included the plugs and screws. was nicely packaging
Great figment, brings the Necessary To the installation, good material, arrived in 20 days.
Expected more in the photo appears to be larger and everything is good fast delivery
To St. Petersburg went more than 2 months holder. packaged very securely, in a conventional package but was not injured. looks good in a set of fasteners.
Going for a long time. looks reliable. неболтшие abrasions on the photo shows
I really liked. zakaz to Yaroslavl walked month.
The order was issued on February 12 came on March 31. track number is not tracked. from the beginning upset t. k. before reading the reviews, that many of the goods did not come but then came the notice that the goods at the post office. hair dryer holder matches the description is not screwed, t. k. in the bathroom just plan only to make repairs.
The package has Been received in 21 days (SPAIN). although it has been perfectly wrapped, By That there is no complaints any, had a Little scratched I guess in the not try nicely the bundles. the blue color Is electrics and very Bright to me t like a lot and Is very light. includes BOLTS and espiche, directly To assemble. sturdy, strongman and safe.
Long gone, goods slightly scratched but it is almost imperceptible.
Sent the order the next day, after ordering. shipping was 41 days before KhMAO, that more than usual. fits the description. the track is not monitored. hair dryer vlaziet with a nozzle. I recommend the store and product!
Super fast delivery! ordered 2017.01.17 received 2017.02.08. useful thing, ordered a second time for a girlfriend, all as quickly and intact!
All received in good condition like on the photo. shipping two weeks.
Fast delivery. have not tightened, but it looks very tight.
Of strong alloy it's all well packaged and exactly the holder is packed in a cloth bag plus soft à la plastic wrapper. going for a long time since I ordered before the New Year and mail Russia detained and the store sent it quickly. complete screw and plug for wall mounting.
Cool holder! very much. Shipping to Saratov more than a month but it is the work of our mail! the track is not tracked to the end.
Good taped, a little metal marriage but these are not essential, for the price a good thing
Thank you received a new e-mail, forced them to bring home ie courier. the device itself did not seem bad, but the шуручик которвый attached to it, well, just a toy will not keep clear, ie what would need to ask her husband made to last, Well, specifically