SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery and good product. I recommend it.
Excellent I received the goods quickly in less than a month I loved it ... I am very much this store
very good packed, very pleased with the transaction.of course it tooks a month to coments but is not store fault of course. thank you very much.
Everything came. crumpled Of course, but it is not critical. not yet stuck.
Good product. Fast shipping. Reliable store. I advise
Good stickers, packaged well do not wrinkle. fast delivery.
Wonderful sticker. delivered on time. thank you store!
After to them to the jako dopis dlouha doba doruceni jinak vse ok prilepise to suit se to odtrhne a zustane jen cerne pismo
Took time to arrive but I'm satisfied with the stickers.
Super mini receipt thank you. super like the picture
Is little to smaller size than the picture
Perfect. product came to Slowenia in 20 days. recomended
I love this. I was concerned that it had been folded in the envelope and thought it would spoil, but it was fine. It was easy to fix and just takes a little bit of patience
Są fajne naklejki długa warto ale dostawa sprzedawca uczciwy bo))
Kak v opisanie. vse sootvetstvuet. mi dovolni. sovetuju. ocenj bistraja dostavka.
It is good product and I am satisfied with the store and the product too. It came very soon
Goods delivered!! packed very well stuck very well! Super quality! Very fast delivery! Thank you very much!
Fast delivery, all as in the description. Stickers stuck easily and conveniently.
Beautiful! have them before ordered for familly
I have recu 2 after 40 days shipping bathroom decor good communication as described in the picture i will give thanks 5☆☆☆☆☆
Perfectly packaged, thank you for the gift. I recommend
5☆☆☆☆☆ d'achte bcp-56 i recommend this store thanks
Super! the first time pasted crookedly, I ordered a second time, the store fellow sent instructions and voila all super duper.
perfect, easy to fix, came for one month to hungary
Letters are printed on one-piece sticker all smooth and nice. thank you very much