SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Could not adjust or with recommended application or others. But this should use child. ((. will try tomorrow again.
Everything works. delivery fast. no batteries included.
Excellent product
Fits the description.
Cool stuff)
All is good, android app not very nice but can work with lot of ones.
Standards
Came without batteries. works fine. catches for 20 meters.
Fits the description
Arrived fast. come on to try it To View that such works
Good. Fast shipping (21 days) . Arrived without a battery .
Good store,fast delivery,good co-operation with seller...not yet tested...thank you seller
With battery. very soft plastic. the program on the phone-the trash. according to the tracker, everything is OK.
Very fast shipping the product itself is very high quality!
Works, quiet squeak... rest after test ..
The order went almost 2 months. the track is not monitored. the battery included. it works. cool stuff.
Nice quality product fast arrived recommend
Fast shipping. Thanks
It works perfectly i love it and came in very poco time!!! fabulous!
This nicely only pedi 2 and ONE came without BATTERY EVERYTHING otherwise This great
Very fast shipping, product as per discription, yet to test it. battery included.
An interesting thing! app called isearching advise. works very well. to respond quickly. you can look for the phone. you can search keychain. can take pictures by pressing the button on the remote control. the thing!
Is as in las images Tried it By house and work. I have to try it on the street.
Excellent store, buy three Articles from this seller and all work properly and have arrived safely, very Rapido the Shipping in 22 days, i am very containg with the Purchase I recommend it, used with the app To iphone itracing tried it and it works well and comes with A BATTERY, perfect + + + + + + + + + many thanks;)
Excellent product, I recommend it . The instructions was easy to follow. Thank you for fast delivery.
Good product worth for money spent on
Goods came to Moscow a little more than two weeks. apparently keychain looks good how it works is not yet checked.
EVERYTHING well. the app Is a poco messy, But at the end Compliant its function.
Honest store, fast shipping, as per description
Very useful for key hanger . It's come with battery
Ships in 37 days. look ok without damage.
Very good store and very attentive my article was a problem on its way to my But the very friendly seller offered refund or forwarding and pedi que me lo renviara and I came miy well finciona also nicely thanks
The device is nicely But las Applications do not work well EVERYTHING