SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Where has this swim cap been all my life? I'm not exaggerating when I say that it feels like it was designed just for me. As someone who practically lives in the water, I've tried countless caps, but this one takes the cake.
It molds to my head like a second skin, and I don't have to worry about a single strand of hair getting wet. Whether I'm doing laps or splashing around with my daughter, this swim cap has become an indispensable part of our aquatic adventures.
We ordered this swimming cap for the second time. I really like it. The material is premium quality silicone and very stretchable. It fits well. I love it. Very comfortable and the drying is quick so it makes for the easy clean up when done swimming laps. Highly recommended!
After what felt like an eternal quest for a waterproof swim cap that actually worked, I stumbled upon this absolute game-changer. The day I put it on was like a revelation. The silicone material felt like magic – stretching effortlessly without losing its bounce. No more fighting with caps that barely covered my head or let water in.
Isn't it funny how a simple accessory can make such a difference? I've been swimming for years and thought I'd tried them all. But this one? It's in a league of its own.
My search for a waterproof swim cap has finally come to an end. I think this is the best waterproof swim cap in the market today. The silicone material used in this swim cap is top-notch. The silicone withstands substantial stretching as when putting the cap on, but always keep its elasticity.
Shipping and delivery was very fast. Swimming with this cap is a great experience. It definitely deserves all the praise and popularity it is getting recently. It is far better than other caps I've tried over the years.
Exceptionally Comfortable swimming cap with a good amount of stretch. I have tried dozens of different swim caps in the past, and none of them were able to withstand the water as well as this one.
The stretchy material and secure fit make it easy to put on and take off, and the 3D design looks great in the pool. I highly recommend this swim cap to anyone in need of a reliable waterproof option.
As an avid swimmer, I have tried countless swim caps in search of one that is both comfortable and effective at keeping my hair dry. I have finally found the perfect waterproof swim cap in this 3D cap.
Very happy with the fast delivery from Borkut and the support team was very responsive. Thank you.
My 5 1/2 year old has shoulder length hair and has a normal sized head for a 5 1/2 year old. After reading the reviews of this swimming cap on different swimming portals, I thought I'd give this one size fits all cap a chance.
Surprisingly, The cap not only fits her head just fine but also fits very well on me too due to its highly stretchable nature. All her hair fits under it without a problem.
The cap is easy to put on and take off, doesn't pull her hair in the process, and so far has been through a few weeks of swim lessons without any problems. She also says the cap is comfortable, and has stayed on her head.
As a swimmer with long hair, I have always struggled to find a swim cap that can effectively keep my hair dry. This 3D swim cap fits like a glove and does an excellent job of keeping my hair completely dry during even the longest swim sessions.
The silicone material is of very high quality and easy to clean, making it a practical choice for frequent use. The sleek black color is a nice touch and adds a touch of style to my swim gear. Overall, I am extremely happy with my purchase
Identical to the description, they are of a very premium silicone material, highly adorable to the head. After trying numerous swim caps that either didn't fit well or didn't keep my hair dry, I was skeptical about trying yet another one. However, I am glad I took the chance on this swim cap because it has exceeded my expectations.
Much better than I expected! Delivery was fast.
Good elastic and it stays in place, during swimming. The colors are bright too. Will recommend the same. I like it. Thank you. A+++++
It's the only one I can wear when one is required. It doesn't make me feel like I will leave the pool with a headache that will make me regret I ever got in.
It looks VERY NICE. Just like the picture, a lustrous, lovely blue. Even guys would like it. It's definitely one the best waterproof swim cap in the market today.
Very nice and fits very well.
good quality silicone swimming hat, fully matching the description and delivered promptly.
I like this cap! Because it's made of silicone, it's nice and smooth to the touch and it does NOT smell like the latex ones do.
Perfect quality. My head is big and not uncomfortable. I am eager to test it in the pool water.
My daughter loves swimming, but she doesn't like to put swimming caps on. Her hair is damaged by not putting a put on. I finally bought this cap instead. She said it's comfortable and put it on very often now.
Good material, thick and stretchable. Same as the description.
all ok.
The delivery was fast. The support team was also great and answered all of my questions promptly. The swim cap itself is high quality. It fits snugly and keeps my hair completely dry while I swim. The 3D design is a nice added touch and makes the cap stand out in the water.