SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I do a lot of camping and hiking. This sand free mat is perfect for me because it is very lightweight and easy to carry. It's nice for a camping trip, beach or a picnic at the park, it resists dirt and sand.
I enjoy taking it with me because this mat resists sand and dries very quickly. It's also waterproof, which helps a lot if you want to sit on a wet grass or if you're carrying it on a hike, while it's raining.
It's easy to clean, easy to fold, and easy to carry around. I will buy several of them as presents for my friends and family during holidays because everyone keeps asking me where I bought this nice mat. Delivery was very fast.
Delivery was very fast in Australia. I bought this picnic mat for a recent trip. I thought that it might feel a little annoying since it is made of something like tent/ parachute material. It was not at all uncomfortable.
Mat is large enough in size and 4 Pegs helps to keeping the mat in place. Sand did not stick to the blanket at all and it was not wet. A nice little wave surprised us when the tide came in but the water just rolled right off.
The material did not absorb heat. We were out in the scorching sun and the blanket was never hot the way some a tarp might be. I can also see using this to rig for some shade out on a picnic or even on our back deck at home.
I definitely recommend this product.
I am extremely impressed with the quality of this camping mat. I have several other outdoor blankets and they tend to collect sand, dirt and grass in the Velcro, easily get caught in the wind, or is just way too hot for summer use.
This blanket is so lightweight and when using on a hot day doesn't get warm and you can easily toss this in your bag and have plenty of extra space for trashy magazines and whatever else you deem necessary!!
This is nice and cool to the touch, sand easily dusts off and best of all is the STAKES! This is the best feature. I used this on the beach today next to my girlfriend's blanket. Hers kept her kicked up in the wind and getting sand everywhere and mine stayed perfectly placed! This is a must have!!!
This incredibly small sized beach mat is so light weight and a game changer for the beach especially when you have lots of other stuff to carry! Literally weighs almost nothing, and the edging keeps it staying to keep it down.
Covers enough space to save from lugging three or four bulky towels!!! No sand comes through the fabric and when it’s time to go it’s so easy to just roll up and stuff into the pouch!
Once home, be sure to air out so that no moisture gets trapped in once it’s good and dry it can be put back in the pouch and in your beach bag or car.
This is my second purchase and again delivery was very fast in Australia. I bought 3 this time. This is a great gift for your beach and camping lover family members and friends.
We took this blanket to the beach and tested it out. It is compact, light-weight, and easy to carry. It is made from very thin material so it’s not bulky. It also has 4 pegs to hold it down so it won’t blow away when it’s windy.
It’s a great accessory for the beach as well as for camping, helps you stay dry and is a perfect mat to lounge on. It’s comes with its own pouch so it can be stored away easily for next time.
This blanket is so much more compact than my current 'car picnic blanket' which is a tri fold set up with a velcro hand strap. This is about the size of a palm and weight is almost negligible.
it's a perfect quick grab when feeding the kids at the park, a day on the beach and it's super easy to wipe clean and fold back up. Thinner than my previous car go-to but does exactly the same thing at half the size when folded up!
I’ve only had picnic mat for about a week and I have no hesitation in saying that it has drastically improved my life. If you hate getting grass, leaves, or sand on everything (or have a small child who tries to eat all of those things), this blanket is the solution.
I live in a small space so our family is outdoors almost every day whether it’s on the front lawn, at the park, or down on the beach. Thanks!
I really liked the mat, the color is pleasant, the material is quality, folds into a pouch and fits on the palm of your hand. On the corners are sewn small rubber bands to fix with pegs.
Pegs in the kit. I'm happy with the purchase. According to the size of the corresponding-2 adults can lie perfectly quietly without interfering with each other and still place will remain.
I was tired of going swimming, laying on my beach towel and having sand stick to me and the towel. A blanket this large keeps the sand at bay and allows you to have enough space for all your things too.
Very nice product and arrived fast. It is what I expected it to be. Big but packes up small, thin but durable material like the puree material in airbeds. I have not used this at the beach yet but everything seems to be fine. Color is great.
It's fine! Thanks for the quality. Compact and large.
Lightweight material, thin and durable. It takes little place and at the same time 1.4 by 2 meters huge. With four pegs. In the purse. Fast delivery.
Super shipping .. great camping mat.
Fully corresponds to the description. Compactly folds, light, there are 4 pegs
Excellent picnic mat. Size is large, Very firm. It is convenient and you do not need to wash. It came quickly.
Great mat. It came quickly. Very thin and light, does not take places at all. Comes with a rug with loops and 4 pegs.
The parcel came, the mat is thin, but the size is excellent. For the beach and for a picnic.
It's just perfect, light, compact, plus there are pegs, don't let him fly away from the wind. I recommend definitely. The only thing I don't know is how he's doing in the sun. Will or does not heat up. We'll be in a hotel in the heat, though. Thank you and prosperity to the store.
Great thing, thank you very much to the Borkut! Do not need to carry a bulky bedspread with you now)) sorry, that this year is no longer useful because of the current situation, but next year we will use it at sea. The color is very beautiful, bright orange, I like it!
Very convenient product. Definitely recommended.
Thanks for fast delivery and good quality product. I am satisfied with this outdoor blanket.
Just how you describe the product is plastic and wide the only disadvantage is that the bag is very small and it's hard to put it back apart from that very happy with the purchase
Very fast delivery.
Thin but durable. Great for picnic & camping.