SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast delivery, I feel the difference when sleeping, I have come up with more energy after several weeks of using it, very satisfied with the pillow.
Very good, very soft, and has a pleasant texture, but I thought it would be a little higher and firm. For me who is 1.88 tall, it was low. But it's very good and pleasant to use
I did the test last night everything is great. I recommend this product to people who have respiratory health problems thank you very much.
Great pillow. Like it very much. And even the pillowcase can be removed and washed separately. So I recommend it. You will not lose.
It took a while for it to decompress and fill out to full size. I was pretty worried when I first opened it, but it ended up nice and full. It looks just like the photos, seems premium quality. It is solid memory foam. I’m pleased to be able to try it out at a good price point. Definitely good value for money. delivery was very fast.
Seems to be good
Packing was nicely done. C pap can use certain ways if you are Comfy in that position. I also did not have to communicate with the store. Everything was perfect timing. Good job to that store.
Very comfortable, I really love it, recommended! ❤️
Well received exactly as described in the air super solid and resistant I recommend
Product perfectly matches the description and delivered on time, as shown during the order. I recommend the seller :-) and the product.
According to the description, bon maintien. Je remande, agrigible, allow a bon endormiss. Je m'endors plus facilement.
Very good quality pillow
Came well packed. Is quite comfortable, high density foam. I recommend the purchase for the quality of the product and the seller.
very good pillow
thank you very much AliExpress and the sort of sent it I received my package yesterday December 16th 24th today's date is December 17th 2024 my friend really loved it God bless you all️
I bought this pillow due to experiencing neck pain from my regular pillows. This is great and I wake up without pain.
Very good product
As described
The quality is excellent. You can see in the photo. The snake slept once, I was comfortable. I recommend to those who like orthopedic pillows. The pillow is not soft, but it is like that and should be I think.
Came, lay tame, ale spati did not try
The desired product came to be purchased cheaply. It is actively recommended and ready to buy. I like it so much for fast delivery. I needed it, but it's okay for the price!! Thank you. I'll use it well.
Slept one night with it, needs to air out like most memory foam mattresses (has a slight chemical smell when first unpacked). It will take a little while to adapt, as it's different from my other pillow. But I like it! I might get one for my husband too, thanks!
The pillow is medium hard, I prefer, it is very comfortable to lie a little softer for the head. At night, the truth flew off her several times)) apparently you need to get used to it. But in general not bad, it seems to me that the neck is easier in the morning than on the usual one.
Everything I expected, I had already bought one, and I decided on another one for my wife
The whole thing is pretty comfortable and very ergonomic. especially the parts for the arms on the sides. if youre a side sleeper, the sides with the arms are perfect for that. for a better ergonomical sleep, i liked sleeping straight on my back laying on the middle. When the pillow came. it stunk, but it is quite normal, had it stand out in the balcony for a while and washed the cover ofe it for an hour on 40°. Then it was almost gone. Honestly: I really recommend it to those, who havent got a good pillow in their house, this is a good choice.
In accordance with the description, Very comfortable from the first night. I had an operation on my right shoulder and I always have muscle contractures behind both shoulders, as soon as I put my head on this pillow, I had plus Bad behind the shoulders or neck. I sleep on the back or on my right side. I put it in a pillowcase of 70x50 cm, it already has a removable cover at the Reception. I had already tried another ergonomic pillow that I put to the bin because plus bad neck in the awakening than at bedtime with it.
the product arrived integrated and the delivery was very fast. the article looks like descripted in the pics and the store. good
The goods arrived very soon and fully as described. Very good and quality product. Very comfortable and ergonomic pillow. It's nice to sleep on it. I am very satisfied with the purchase and recommend this item and seller. Many thanks to the manufacturer and seller.
Very nice Nice one piece memory foam cervical pillow two and one ergonomic contour orthopaedic pillow for neck pain
A very comfortable and pleasant pillow
Very good quality, plus than to try it!
Is comfortable
Very Good, Big , high quality and fast shipping to France. Top !
Perfekt
The pillow is great, it's good to sit on it, we'll see I'm sleeping on it
That's good.
This is the real deal! Truly a memory foam pillow. Product arrived early, intact, nicely packed. Very good quality. Keeps shape. Highly recommend the product and seller.
Very cute, comfortable, I thought it was going to be a little thicker, but very good, it's big.
Pillow class! I sleep on it for about two weeks and I want to say that the pain in the cervical spine has passed completely. It is very comfortable for me to repeat the contour of the body well and is suitable for cruelty that is, it does not allow the neck to accept the wrong position in a dream. I recommend the product. This is the case when the product is good for little money.
This pillow is very good for cervical. He's firm. Like the photo. The time is good for me. Came well packed.
Perfect. Article as described. Very comfortable, soft and fresh. Totally recommended.
As described. Fast delivery quality price ratio.
Order received quickly as described as photo not tried yet but I would put a comment after.
Very good quality