SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods arrived safe and sound, packaged well, had not thought, But a lot of pasta remains and it выкидываем. now all cleaned squeezed. I put 5 stars.
All good but very long delivery. Custom made 26.01 and came 28.04.
Goods come quickly, quality packaging, product of excellent quality... more suitable for large tubes than small... but I prefer more latest model attached on the photo...
Posting came less than a month!! all packed!!! very nice little things! thank you!
Everything is great, the product is exactly like the picture, very fast delivery. I recommend!
Nice trinkets. We went from Georgia (?) nearly three months.
Came pretty quickly, exactly one month to deliver to ленобласти, without track, the most simple mail. large in size its function is carried out completely, not much pressed against the surface, there is a gap. store did not communicate. the price is justified.
Very fast shipping a good thing. all as in the photo, I recommend.
Packaging: good Time: 10 days to Spain!! So fast! Item: Black paint is not black, it seems old paint, but is beautiful. Cute, thanks!
And again Hello! :) Leave a review on this device (green frog). duplicate for this option. today took "multifunctional juicer toothpaste" :) orders from Ali-this is just a song. if you want to cheer yourself up, just to turn in Ali and read the transfers for products. masterpiece! :) About the "juicer"-good выдавливалка paste. I do not know how varied are size tubes but the standard and remains millimeter distance in 7. Shipping to долгопрудного: two months The track is only tracked before departure to Russia. the last part of the tracking: 2017-02-19 02: 5 9:42 (8 beijing) outbound clearance completed successfully and loaded to airline 2017-02-16 04: 06: 25 (8 beijing) outbound clearance completed successfully and loaded to airline 2017-02-16 00: 06: 52 received by the line-haul
Goods match the description. long gone, but the store himself extended delivery
All good ordering is not the first time! thank you store! I recommend!
To Moscow two months, thrown into a mailbox packed in a bag. the quality is good, colors are bright! for children's toothpaste went perfectly
Going for a long time. corresponds to the description. not yet used
Everything is fine! delivery one month. lyaguha pretty big and plastikavaya.
Ordered 16.02 received 24.04 ((((terribly long. but the goods like the picture
A good thing for home use will order more.
Good price, good quality. Delivery to Czech republic 20 days.
Funny little thing) was a month it was packed without pupyrki, but it came a whole .. trek not otslezhivalsya. prodavets order sent immediately, product was thrown into the mailbox, good, that was stolen)))
Shipping a little more than a month to Moscow. funny thing
Never idealne wiedziałam, tego bez mogę ze żyć)
Cool frog. children like. delivery-month! thank you store!!!
Cool, bright thing! was more than a month it does not track.
Funny thing. now the child will be careful.
Product came very quickly, less than a month. kachestvom happy store and recommend goods.
Lovely cute little thing, squeezing toothpaste good it looks fun. Has reached very quickly intact. I recommend to order!
A great thing! copes with the task! extrusion residues contents of the tube, it is necessary to стремящимся протаскивать at an angle to 90 degrees, then everything is great squeezed!
Thing nice, pleasing to the eye. made with high quality. i think that removes the remains of the contents of the tube by 80 percent as the sitting tight but not compressed very much. the width of 6, 5 cm and is therefore suitable for toothpaste and hand cream and everything else. happy with order, a good thing :)
Product came quickly. the quality is good. I will try to use.
Arrived in 3 weeks But came the wrong But t like Is very Good
Went a very long time! it only because of our mail! the store himself extended the protection! I recommend the seller! Interesting and useful thing!
Shipping 2,5 month but the store responded and extended, so five stars. goods as the photo.
Hello, order finally reached, although a day ago already opened dispute, I thought that would not come, handy thing for toothpaste I bought a kiddies liked them, and toothpaste squeeze was convenient
Pieces funny, I think smaller in size. squeeze not completely, the slit is too small, so I will not say that their function is performed by 100. posting was for a small незаказным package thrown straight into the box, well, that no one took. otslezhivalas China. then no, to Irkutsk was 1,5 months