SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality and very absorbent material. Perfect for quick dying cars. Never wash a car without this again. Once you use these towels you won’t go back.
Like they always have, they work great. Have used this towel for 9 plus months on boats and trucks. Excellent product. They suck up the water and remove all water spots from the car.
These are perfect for drying the car after a wash, which is how I’ve utilized these for months. I recently tried it on our golden doodle and was absolutely shocked. I immediately ordered two more just for this purpose. These things are great.
Always have loved this product for its absorbency. Ready to use at any time. Thank you!
I order the second time. Works like a charm! As my friend said, "Is that magic?" I bought them to dry my inflatable kayaks. I can dry them much quicker with this towel than my normal towel.
I love how this will dry the entire car, VW Jetta with possibly ringing it out one time. I keep an older one for doing the wheels since it gets quite dirty. Easy to wash.
These are great for cleaning stamps and wiping up inks. My husband adores them. He uses them on his antique cars.
Mini towel of excellent quality, absorbs water well.
Very absorbent and large enough to get the vehicle dried quickly after washing before spots set in.
Everything corresponds to the description-soft and pleasant to the touch, ordered the second already for a gift. Absorbs perfectly. Delivery was very fast! Recommend!
Very soft fabric. I haven't tried it yet. Later I will add a review.
Just now arrived and it's cool and nice to touch. Recommend!
This is my second purchase. They are amazing for drying cars and shower glass, or any glass I'm sure. Super absorbent and easy to wring out, I bought 5 together, great product.
nice.
Really absorbent.
Cool and soft to the touch.
This is the perfect towel for washing the car/truck. It dries everything very well.
The parcel came in two months. Microfiber to the touch is pleasant.
Great product, super absorbent, no streaks on my vehicle. Easy to clean, in dish washer. Use all natural dish detergent, when cleaning. Highly recommended.