SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pajamas are just super!! Pleasant to the touch. My height 175 and weight 68, ordered size XL, I love free pajamas, and I did not regret it!! The length of the trousers is super, long as it should be!! Colors are bright! I'm delighted!
Excellent pajamas, for a photo shoot is what you need, pleasant to the body. In size, pants are wide enough and no leggings, everything corresponds to the size, in the photo the daughter wears 46 size bought L quite freely.
Perfect and very pretty, good fabric.
Best quality for this price, fast delivery and good screen printing.
Better than expected, the fabric looks Lycra but it's soft inside, the drawing such as the photo and size is the usual one. Very happy.
Great pajamas. Take exactly on the dimensional grid of the store! Soft, pleasant to the body! Super!
This very pretty one I like very much thanks to the store I recommend.
It's 10! I love them! Super soft and inside fabric q warm! They are super nice and very bright color!
Stunning quality pajamas! Very gentle material on the outside with a light shine, from the inside like a fleece. It stretches perfectly. It's been a week before Peter! At its size S and height 178 took L, the village is perfect as an oversize, very comfortable and the length of the sleeves is perfect! Pants on my height is excellent from the waist to the floor! My husband also ordered this, we look forward to it! This is an amazing product at least for yourself, even for a gift!) I advise everyone!
Looking great.
I love it. Delivered in 4 days to Uk.
took 3 PCs, quality is very good. satisfied!
Shipping very fast! The pajamas are warm inside, although to the outside feel it seems not. I took one more size than we normally use by relying on the comments and I was wrong. I think it fits just like Spain. It's loose anyway and looks good.
I recommend these pajamas. The quality is very good and pleasant to the body.
Pajamas are cool. quality is very good.
Very good quality. Warm for winter. My daughter delighted. Shipping very fast.
Size very good, super soft and nice material, we are delighted!
The fabric is not cotton, but pleasant to the touch. About the sizes are correctly written, I wear 46, took XL and just in size. My daughter (3 years) took 5 T, a little too big. My son (10 years) took a female m here it is very large, it was necessary to take S. The husband of 52 size took XXXL turned out freely, but it's all the same pajamas so that also norms. Recommend.
I use size 36/38, I took the M and I think I got it right. I wouldn't know what kind of fabric it is: it's soft on the outside, and inside as very finite fleece. The two garments are very nice and comfortable.
I was perfectly fit, freely .... So it's supposed to be pajamas, be free...
Super great quality. Very soft cotton and soft inside. Definitely go by sizing chart and not what size you think you are.
It's perfect, we 've bought 4 and we 've loved it, the fabric is soft, they're too comfortable, they're re nice. Simply 100% satisfied. The sizes are, order according to the measurements of the table and it will be fine. This has been a perfect purchase!
The material is very soft and looks very nice. As in the photo. Sewn neatly. Initially ordered much more, and guessed. Everything came right up.
Very good pajamas.