SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this doormat. I bought the smaller size to see if it really works and it does! I bought the larger size since and plan on getting two more large ones. We have 5, yes 5, large dogs and 3 cats that use the doggy door. That’s 32 paws many times a day. So the small stays by the dog door there and we keep the larger one by the front door. The door is able to glide right over it! This magic carpet keeps the little sand, pebbles and muddy mess from getting into the house. Easy to clean. Just shake out, drop it in the washer and lay flat to dry! This is a game changer. I don’t have to do the floors every day! Wish they made a larger size
This is a hight and super absorb indoor mat. It has fashion design and I like its color. It can absorb anything like magic! You don't need to wipe your feet and just step on it, and it will it will absorb dirt, dust, mud, etc. It is very easy to clean. Besides, its Non-slip function will prevent you to skid while you walk on it. I love it.
It should first wash. I absolutely love these mats. I ordered one of these last year and loved it so much I ordered 5 more! These mats truly do absorb water well not only for us but our four-legged friends! I highly recommend!
I am extremely happy with this mat. I love the protection it provides for a very lovely rug that I have in my foyer. I love how it adheres to the floor and doesn’t slip on my tile. The color combo is very nice also. My whole experience with this company has been superb. You will be most happy if you order this mat.
I have this doormat placed just inside my front door. It is super absorbent and really traps the dirt/mud when you come from the outdoors! I live at the bottom of a hill so you know everything like leaves, rainwater(muddy patches) accumulate close to the house. I had a smaller version of this same mat and decided to get a larger one because it worked so well. The doormat stays in place because of the rubber backing and the three (3) shades of brown color make the dirt/grime less visible. Did I mention that it has a very low-pile. This is a must-have! Trust me!
I ordered 2 of these and I am so very glad I did. They stay where you put them, they do not move, shift around or get kicked up. They have completely stopped the dirt, mud and wet dog tracks right at the rug. Couldn’t be more pleased. In fact, I like them so well I copied the item and posted it on Facebook! These rugs really are exactly as described. Highly recommend!
It was a bit lousy, but after washing it was good. The water is well absorbed. My dog likes to lie down and scratch it, but the floor is a bit lousy, but a good quality product.
Excellent mat. Happy Wife