SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a new swimmer I was hesitant on what swim cap to buy. I took a chance and am glad I did. As an African-American woman with natural hair, I wasn't sure if the cap would fit properly and worried about water seeping underneath from my hairline. After my swim, my cap stayed in place and my hair was totally dry. This is one of the best waterproof swim cap for long hair. Great purchase!
My daughter has thick, waist length hair and this cap REALLY kept her hair dry! Every girl in her high school swim class wants one now since none of the other swim caps for long hair worked as well. Must give 5+ stars to the customer service department at Borkut too. After ordering they were continuously in contact with me. Great experience.
For the second time since I bought this cap last fall, a woman stopped me at the gym to ask me the name of the cap I'd been wearing and where she could get one. That's because, when I removed the cap after a 30 minute swim, my long, thick hair was dry, except for around the hairline, where it was merely damp. I tried several swim caps for long hair, including the Speedo version. None worked. My hair is thick and curly. Before swimming, I put it up in a high pony-tail, wrapped into a tight bun and clipped. With every other cap I'd tried, when I removed the cap after swimming, my hair would be soaked around the sides. Often, the hair in the bun was also wet. Not with this swim cap; I merely have to blow dry around the hairline to restore my hair to the condition it was in before swimming. My blow-dry. I wash my hair once a week & does not have to be redone.
I tried this cap for the first time today during lap swim and love it! Compared to my old cap, it is roomy, comfortable, and stays on. It doesn't squeeze my "large" head and pop off the top of my head requiring frequent stops to re-position. The space allowed for ears is ingenious; my earring studs, unlike with my old cap, no longer press into my skin or tear the material of the cap. I would definitely recommend this cap to anyone with a larger head or long hair; it's made very well and is extremely comfortable!
This is the best swimming cap I have ever used. The material slides on and off with ease. I don't have to tuck my hair in anywhere. The cap has really good coverage.
Fast delivery and cap exactly as described.
Nice hat. soft, great stretches do not tear your hair. I ordered the color "blue"-in reality it is blue.
Started taking swimming lesson and this has saved my hair from being damaged by chlorine. I can actually leave the YMCA and have dry hair.
Cap is stretchy and will cover my head. It is better than that speedo caps for sure.
Caps quality is excellent. the color is very beautiful. Fits well on the head.
Nice hat. good stretches, bright, there is a place for the hair.
I finally found a swim cap that stays on my head!!! It is large enough to fit all of my past shoulder length hair (that I wrap in a bun underneath it) and I love the textured bumps on the inside border. They seem to add the additional "traction" to keep this cap from slipping while doing my laps. I've only used it a dozens time or so, but it's keeping up quite well.
Very good product. my grand daughter 10 years and the head big hairstyle but This cap is enough to protect her hair.
I enjoyed very good material!
a good hat.
Not very big (deep), but for long and thick hair, I did not find swim cap better than this cap in this price range. definitely more than standard caps. very nice stuff, no smell. safely take!
the quality is good. Fits on the head of 55 cm well, not tight.
Beautiful cap with quality material. One of the best.
the quality is excellent. easy to put on. Probably best waterproof swim cap for long hair in the market.
Excellent cap, the child dressed without assistance
I was not sure initially but that cap is great.
Works like waterproof swim cap with extra room for long hair. One of then best swim cap for women having log hair.
great material and design. arived really soon. THANX!!!!
For the money a good hat.
The ears are not very close, but the hair a lot of space.
The cap was very long put in a mailbox. good, the size comes
Good .. soft and original silicone cap.
Nice hat, I think slightly large, thick hair can be easily removed. Shipping is very fast. thank you store!
Excellent cap suitable for an adult and a child stretches very well recommend
A good hat.
Arrived in good condition.
Thank you color is beautiful, you can use it for very thick hair, feel free to take. Fits well. the silicone is quite stretchy. I recommend.
Very beautiful soft, the color is pure white. one who knows how to wear rubber cap for swimming on the long hair will be very happy!))