SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really love this swim cap. Very roomy and the top flattens down in water if your hair doesn’t have enough volume to fill the cap. One of the best swim cap for long hair!!
I have really long sisterlocs to the middle of my back and I was looking for a cap that would hold all my hair. Well I found it. I went swimming and it was GREAT!!!
This is very good stuff. Delivery was earlier than promised. Wifey is Impressed.
If you have long, big or thick hair then this the best cap in this price range. No water got in my ear. It tight around the edges. :)
Received quickly, the quality is good.
A wonderful hat, already using it, does not jump off, delivery was very fast, I will order more) thanks)
Excellent quality!
Everything corresponds to the description, the silicone is soft. very fast delivery Delivery. I recommend the product.
Fastest delivery. Swim cap quality is very good. Customer support is very helpful and communicative. I highly recommend this cap for long hair swimmers.
At last there is a cap under the tail or braids!
Many thanks to the store! Delivery is very fast and the quality is good, it really fits both the tail and the braid.
Great silicone cap.
everything is good.
Got it. Very cool hat!!! Deep. There is room for long hair. Ears are easy to hide. Soon we will check in the pool, do not get wet hair. Thank you!
Packed well. A cap of excellent quality. Dense, stretches, on long hair-great. on the head fits tightly, in the pool have not yet tried.
Fast delivery. Goods well packaged and it fits well on my head