SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered in three weeks, product quality. thank you for the gift. good luck to the store.
Excellent product. hard, made of plastic. the store put in a gift sponge. I recommend.
Thank you! handy thing sponge in a gift.
I recommend. thank you for the gift.
Very comfortable sponges and reticula storage container for dinner. the order completely satisfied, the store and recommend goods.
Everything is good delivery about a month very handy thing.
A great thing. and put napalechnik .. zaschitu.
Very convenient shelf sink. delivery time 1 month. I am happy purchase. the store put the sponge in a gift. thank you seller.
Super thing!!! very comfortable, does not interfere in the sink!
Goods of very high quality but a little bit does not fit in the corner sink not critical. thank you store, I recommend!!!
I thought it would be all made of silicone, slightly too small, but overall happy with the order. Seller recommend: all quickly and accurately.
Everything is fine. corresponds to the description and photo. I thought it would be slightly larger, but the sponge placed
All as in the photo. convenient. the quality is excellent! thank you store!
Good plastic! good and necessary thing! thank you for the gift)
Received the piece under the sponge. I took my mother-she has long wanted this. all is well wrapped. fits the description. went somewhere month. the track tracking. the store did not communicate-it was not necessary.
Looks very not bad. perfect fit. and the quality is good. well done store, sent quickly.
Everything came in two weeks! thank you very much
The quality is good. зжаль in my sink does not fit. gave his brother.
Super!!! atra Piegade loti 2 nedelas lidz latvijai. Liels paldies pardevejs labs prece vienkarsi laba. Drosi sutit var. Loti laba kvalitate.
All as in the picture, good shelf, very high quality, inside silicone, and the top shiny hard plastic. I really liked! I recommend! I will be ordering more. the track is fully tracked, came for 22dnya
Standard packaging. Arrived to the US in 4 weeks. As advertised. I would recommend.