SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Out of nowhere, I started having serious flaking 1-2 days after washing and conditioning my hair. This has been going on for about 3-4 months. VERY EMBARRASSING AND DISGUSTING!!! I did some research and figured its a fungus issue so I went ahead and tried this product. This garlic shampoo cleared up most of the dandruff/fungus in only 1 month. I washed my hair every 3-4 days and by week 3-4, I'm about 80% flake free. Shipping was fast.
This stuff is absolutely amazing. I was one step away from going to the dermatologist. I had severe dandruff that was so bad I could shake my head and it would come off. With just a few uses per week, I got rid of all of my flakes. My scalp also stopped burning from dryness. My hair has never been healthier.
I'm SO excited. I have chronically suffered from scalp dermatitis and have PCOS, so the combination has caused my hair to thin dramatically over the past few years. I bought this shampoo as a last resort after trying Head and Shoulders, charcoal shampoos, biotin shampoos and scalp clarifying solutions. My scalp was noticeably clearer after 2 uses so I kept using it about 2-3 times a week. After almost a month I realized I have new hair growth all over my scalp!
This dandruff shampoo is the only thing that works for me. Finally, I stopped itching. Do not forget that self-medication is not always a good idea because of dandruff and scalp irritation had hidden a lot of problems - psoriasis, eczema or dermatitis. It is necessary to say that to start is to make a visit to the doctor. It is worth noting that this medical shampoo had prescribed when I had my son's breastfeeding. The doctor said that the shampoo components are not absorbed, so it is safe to use during pregnancy and lactation. After fourth use, I found that hair stopped falling out. Also, my hair has never looked better. It has become thicker and shiny. Another advantage of for me is the hair after washing for a long time do not get dirty. Even the hairstyle keeps longer.
I've had stubborn dandruff issues for a few years now. I tried a lot of different products including TGel, tea tree oil shampoo and whatnot, and this has been the only shampoo that works really well. I would definitely recommend it to anyone else suffering from the same!
I've used this twice a week for a few weeks now and I've seen an incredible difference. My dandruff is all but gone and I don't have the scaling at my hairline like I used to. I'm so glad I found it and I definitely wish I had found it sooner.
This shampoo actually cured all my scalp issues. I use it twice a week and it does dry my hair out but I always follow with a quality conditioner. This stuff is well worth the money. I was getting flaking in my eyebrows and I put a little of this on for 3 minutes then wipe it off and the problem is gone.
Immediately help relieve itchiness and dandruff in my child. I massaged it into my child's scalp and let it soak for 5-7 minutes.
This is a miracle. I'm 39 years old and have had severe dry scalp ever since I can remember. I have tried almost every product on the market. I've tried products with great reviews and some with not so great reviews. Desperation will make you try almost anything. I ran across this shampoo and thought "why not"? This stuff is amazing! My scalp has cleared up and I now know what it feels like to have a "normal" scalp that doesn't itch every second if every day. Thank you!
A few years ago used this shampoo and very happy that I found it after this time. the hair is soft and grow very quickly. wonderful product, wonderful store. I recommend.
Quick delivery! Everything came safe, thx for the good packaging!