SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought these swim caps for my five year old son. He takes private swim lessons, we go to water parks, and our apartment pool often. The swim cap fits his head without letting extra water in. They come in a perfect little resealable plastic bag for storage when they are wet or dry. The colors were the blue and red as requested. He has been in water about 8 times since I purchased, with no more than a little water coming under the edge because he lifted it to scratch. I would definitely recommend this swim cap.
I bought this cap set for my daughter. It fits perfectly and is easy to get on and off. It stores neatly in the bag they sent it in. The cap holds up really well and will last for a long time. This is an excellent swim cap!
I signed my daughter up for her first swim class! And to avoid washing her hair daily and to preserve her styles I knew we would need a swim cap. Everything in the description was spot on.
The cap had plenty of room for her hair, yet had a perfect seal to prevent water penetration! Her style was still awesome after an hour swim class. Highly recommend to all kids swimmers.
We were looking for a cap that would be waterproof and flexible enough to fit over my daughter’s thick head of hair. I’m so happy to say that this is doing the trick. After 3 swim classes, the cap has been great for my 3 year old! It kept her hair completely dry and the best part is that she loves to wear it! Delivered in 4 days to my location.
Delivered in just 5 days to UK. Bought this for my 4 year old son's swim lessons when he complained the indoor pool was too cold. Fits well, stays in place, and is cute as can be. Keeps him warm so he will stay in the pool during his 45 min lesson. I have received tons of compliments on it. 2 months after the use, still works and fits great. Glad I bought it!
Fits my 4yo really well, haven’t tried on my 7yo yet but should be ok. I let my little one choose her own cap. She choose the pink and loves it. She was so proud the first day she wore it to swim lessons. It completely kept her hair dry, and with her new goggles gave her confidence to dunk her head. Very nice. Will definitely purchase again if needed in the future.
Fast shipping! Cool hats! Great customer service and good product, fits my toddler's head perfectly and looks great. She's very happy with it.
Got my son the blue shark, after he saw so many kids at swim class had swim caps and he didn’t. We used it as a reward for trying hard and being brave at swim class. He LOVES it and is certain it makes him faster in the water. I have been rinsing it off after class and just quickly towel drying it to help it last longer, so far through 2 months of weekly swim classes it’s holding up great.
The quality is good.
My son absolutely loves this new swim cap.
My granddaughter loves her new bathing cap. I thought it to be adorable and fits over her long hair also protects her ears. She told me she can swim faster when she has it on. She is 4 yrs. old and a cutie.