SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Strainer is smaller than expected. delivery fast.
Very fast delivery
Looks good. Price is good. Recommended store.
A complete mess) falls with pan with pasta)
Was for a long time. bad derzhet. a little bent pan-level.
This is my 2nd order very handy thing for the kitchen. I recommend store.
One in one as I expected. useful thing))
The item went a very long time the color is very similar to the size is very small not like the picture, average hold, in general, will probyvat
To Voronezh order came 41 days. in action have not tried but, I think drain is very convenient! cute little thing.
Fast delivery. sieve is wonderful very comfortable!!!!
Everything is super! product matches the description! I recommend store
A parcel sent immediately, but the mail is delivered 4 months!!!!
Came almost a month. cool, not broken on the road. Mom even ordered) the right color and put it as a store, I have bad lighting bylo. rekomenduyu!
39 days to Moscow. sent the next day after the order. Product is small!!! thought will be more. the large pots I think will not be comfortable to drain.
Delivery to St. Petersburg last month. perfectly packaged. expected this gadget will be larger in size. the case is not yet checked. check review.
To Peter for a month. the way is not monitored. on the pan is holding up well.
Goods arrived in 17 days. Product as described. Recommend this store.
The order went to the Sverdlovsk region for almost 2 months. handy thing, only can "lose" and in the end sits loose either, crooked-it is necessary to correct either, drain has not yet been tried.
Great product, good store. I recommend to buy in this shop.
Comfortable thing, but the appearance hlipkovata. time will tell.
very Nice I love it! it did take some time but worth it :)
Everything is alright. Though I didn't receive the notice from the post office, but it's the fault of the post office, not the store. I recommend the seller.
The work did not try but thanks to the store sent quickly and well packed as always in this store! check when in use will write more reviews! to look and feel very high quality does not break hard but foldaway plastic! if it works as described so for 1 euros I can advise you can buy cheap! will see! only that aliexpress do not know what they updated software program but some items in updating me aliekspress not like update the new version of regret! with respect to you Tatiana france
A great thing! can be used for fine vermicelli and rice and other cereals. convenient. delivery fast.
February 22 ordered, It came to mo on March 4. the quality is excellent.
It came to Surgut KhMAO 2 months To look solidly made after use will add a review
Great, have not tried it yet But has come to me in less than 20 days. ever super well packed!!
Figment of quality nice and practical. SOMETHING More Little than expected, By las PHOTOS expected it to be a poco More big, my fault to not collating las MEASURES, still So Is practical To its function. the Shipping was slow, a month and a medium To receive it, But arrived nicely packed and protected. happy with the Purchase!
Delivery to Samara took 1 month. sitting normally, however, when сливаешь water-it is necessary to hold. and so handy thing.
The store sent the order quickly, the description very precisely coincides. very comfortable shtukentsiya bright cool! prior to receipt of the order to the Moscow region since the order took 73 days. also there is no foreign odors. thank you seller!
I hope will be comfortable. not yet used.
Very long delivery to Yekaterinburg more than three months. the track is not monitored. the store well packaged goods. no smell, fits the pan medium diameter. clings!
The necessary in an economy veshchichki) all like the picture. thank you)
Funny stuff trinkets for the kitchen. the quality is good, size is not large. the store respect!
amazing item, looking great. fast shipment and delivery. good store. will order more! thanks
In general good, a poco More Little than expected But will good.
Order came quickly enough. good quality plastic. for its intended purpose: each pot approach.