SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I requested it on October 1, it arrived on January 13, it took 3 months and 12 days, I had already given it up for lost, I will try it
Excellent product I charm.
Item as described and fast shipping!
I still don't taste it but it looks cute, it takes me 2 and a half months
muy boon
The package came and I liked the mascara. Everything is as described. Recommend to everyone
Perfect
Thanks
Well, I did not achieve such an effect as in the store's photo, but the color is decent. Mascara is fresh, does not crumble on the eyelashes and does not crumble.
I went to Ukraine for 1 month, but it was worth it! Magic Mascara, I have never used a brush like this, but it is very convenient, it is not that liquid, but not at all dry, very nice texture, it dries quite quickly, has a light neutral smell, but this does not interfere, quite a bit crumble, today I will go with her all day, I will add the review. But otherwise-gorgeous! Very happy to buy
Nice colour, waterproof, quick dry, can last very long. Fast delivery. Highly recommend.
Love it
The goods arrived quickly, packed normally. The color is bright, the smell is good, the brush is plastic.
It is completely dry although I can sense a good blue color. I won't be able to use it. Is empty
In the photo, for some reason, it is hard to see! Take your word for it: make-up is good and voluminous! I liked it very much. On eyelashes is not felt. Lies down pretty quickly and smoothly. Not a bright color, which is also very good! it seems that the eyelid does not get dirty and under the eyes. for a volume you need to paint longer, not two three strokes. I liked the brush very much. The smell is present, but unobtrusive and not perfumery, which is also a plus! I'm happy. Perhaps I will order other colors! Thank you very much for the quality product!!! Respect to the manufacturer and the store!!!
Looks great, I will use it and hope for good results
I like to choose coffee color because it is the one that comes to Me and it is not easy to find in brown color, I have clear hair and it is fine, Also thank the store for a makeup sponge
Very cool the color, these days I will try it, good condition and it arrived earlier than expected
Color beautiful!! Thank you וממליצה!
Yak for money or carcass take Sobi. I took a Brown colir and for a spravdya the Yakas Riga yak irzha. You should be angry and if you paint the demand for Garno potity (((sorry for me not to be like.