SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery was very fast in just 3 days with free shipping. It is a lot easier to get on than I thought it would be and my 3 year old daughter like it. The whole point for me was to keep my daughter's hair safe from the chlorine and worked like a charm in pool all week. She never hesitated to wear it so it must be comfy. Thanks a lot.
Excellent cap, order a second time. Very short delivery time. It is easy to put on (unlike the silicone cap, which until you pull...), and at the same time the hair does not get wet. I think it is perfect for the age of 3-6 years.
Nice hat. For a child 3-7 years old sat perfectly, we buy this model for the second year now, satisfied. The cap performs a hygienic function that the hair does not fall into the pool.
Bottom fabric, top rubberised. Silicone cap for a child is difficult to wear, with this perfectly copes himself. Thanks a lot Borkut!
Got this swim cap for my 5-year-old boy and it fits him just fine. It is very comfortable and I like the idea that he can use this for a long time.
The process of taking off and on was easy and the cap didn't painfully cling to my little one's hair. Overall, this cap is great purchase for day-to-day little swimmers!
Excellent hat, very beautiful. The child is comfortable to put on and take off. I bought this for my daughter. She has very thick hair. I wasn’t sure if it would cover it all or not. She put the swim cap on and it was snug against her head and taming all of her hair inside. I am very pleased because she has thick curly hair and I like to try and keep it as dry as possible to keep it down. This cap works well.
Excellent cap, for my 3 year old. Pleasant to the touch. Easy to put on and off. Delivered in just 4 days. Thank you guys.
It doesn't pull your hair when you put it on. But it's also very snug to keep the water out. Comfortable to wear my daughter sometimes forget that she have it on. My favorite part about it is, it's very stylish and not just a bland plain color.
Wonderful. Very satisfied.
The quality of this swim cap is really good. Thanks to the store, the parcel is delivered in a very short time to Australia. I recommend this swim cap because of its quality.
Good swimming cap. The size is perfect for my 7 years old boy.
Thanks to the store. I recommend.
Excellent quality. Corresponds to the description.
would definitely recommend this item very good quality. Delivered in short time to Ireland.
Cool swim hat for kids.