SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel just arrived the day BTS was nominated for Grammy! I ordered in two colors., each bracelet is packed separately in a transparent bag. Silicone itself is very soft and premium. Laser engraving neat. The parcel was sent quickly, the track was tracked. I recommend to all Army! Congratulations to SNAs again on the BTS Grammy nomination!
Thank you so much. Very premium quality and amazing shipping. I will definitely order few more for friends.
Looks amazing as on photo! Quality is great, Delivery fast was fast too. Very Happy!
Thanks bracelet chic.
The most expected delivery came in about a week. I'm delighted
It arrived sooner than I expected,especially during the pandemic, and it is exactly as described.I am very satisfied!
Looks Amazing. Excellent Product excellent store.
Very nice and I arrive early
Bracelet is good, bought a friend as a birthday gift, until I opened
I love it! I get super fast
Perfect packaging. Super fast shipping. Congratulations to the store. I'll buy more
It's Amazing.
I arrive very quickly my order. It looks better than Image.
All comply with the description. Thank you and recommend.
Very good, I arrive long before the date indicated. And besides it's very nice
Silicone material is soft and the texture is great.
Kid is very happy!
Thanks to the store for the bracelet it is super.
It's very pretty, perfect for gift. Quality goes beyond price. Happy niece with her gift
The parcel came quite quickly, the daughter is happy.
I liked it very much it is such that description and good packaging so that it is not maltreated
Very beautiful quality Am satisfied!
Thank you very much, I liked the bracelet very much, I will order from you more
Quality bracelet. Fast and neat shipping. Thank you
The parcel came in fast. Everything is beautiful.
Everything is very cool, I'm very happy, everything corresponds to the description and in good quality. # BTS
The order is very satisfied. It's like the description. I recommend to buy. Thanks to store for fast shipment.
looks good
Beautiful 100% recommended. Happy with the purchase.
Jeñal I give 5 estreas. Good quality Thanks and I get to islands baleras ibiza and well fitted mattress. I'm happy and my daughter too
The order came within the specified time. Everything corresponds to the description. Very satisfied. Thank you to the store for the quality goods.
My daughters liked it. Very good stuff.
fast shipping
Very nice and exactly as shown in picture. Easy to put on with the buckle and my daughter is very happy with it. I recommend
The bracelet came quickly, corresponds to the description. Slightly darkened after some wearing on his hand.
Good, super
The product corresponds to the description, delivery 26 days
The goods came quickly, the quality is awesome, I'm happy