SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love this trimmer! This Hair Trimmer is a game-changer for personal grooming. The ceramic blade is incredibly sharp yet gentle on the skin, making it perfect for sensitive areas like the groin and bikini line. It provides a smooth, irritation-free shave every time. One of the standout features is its wet/dry capability—I can use it in the shower with no issues. Plus, the waterproof design makes cleaning super easy. The USB charging is convenient, and the battery life is impressive. Overall, this trimmer is powerful, precise, and comfortable to use. Whether you're a man or a woman, it’s a must-have for grooming. Highly recommend!
So far, it has lasted me over a year of regular use, and still performs as new. I use it to trim my bikini area, and I really love the attachment to do my upper lip. It makes it so soft and it works quickly, quietly, and pain-free! It also stays charged for quite a long time (several uses before needing another charge) and charges quickly when it does have low battery. Awesome little purchase!
Second time ordering. This time for a friend because I raved about my purchase. This Trimmer is truly a game-changer! I’ve used a variety of trimmers in the past, but none compare to the quality and precision of this one. The design is sleek and ergonomic, making it comfortable to hold and maneuver, and it’s very quiet during use, which is a huge bonus. If you're looking for an affordable, high-quality trimmer that delivers consistent, smooth results, I highly recommend this Hair Trimmer! It’s perfect for all grooming needs and has certainly exceeded my expectations!
This trimmer is excellent for the bikini area. It is easy to hold, and the ceramic blades are sharp and gentle—no pulling or pain. The waterproof construction is definitely an advantage. The battery lasts for multiple uses and charges quickly when needed. It is a worthwhile investment!
I’m so happy with this product! It's so gentle, painless, effective, convenient and easy to use. The design is really sleek and comfortable to hold, making it easy to maneuver in those tricky areas, making my bikini grooming routine less stressful – exactly what I was looking for. Best part: No more borrowing my husband's trimmer. I'm so happy to finally have my own trimmer, and my husband is happy too!
A very convenient trimmer, I used it around the bikini area. It is very easy to use and doesn't pull or nick at the skin. It gave a smooth enough finish. With a very slim design cutting head, it is not only gentle but also safe to be used.
Very fast delivery, came nicely packaged. I was debating buying this product, but I am so happy that I did. I can shave the back of my neck, my bikini line, and more! It is so easy to use and I am pleased with the results! So worth the purchase!
I was tired of having razor rash in sensitive areas and decided to order this Electric Hair Trimmer. I've only used it a few times, but I have been pleasantly surprised. I like the fact that I can use it in the shower, or it works well dry shaving. I have it plugged up in the bathroom, so it it always charged which makes it easy not having cords to deal with.
I have dry shaved my, face, bikini line, armpits and legs in under a minute with no skin irritation afterwards. I’d say it’s a great value for the money. Material is sturdy and vibration is not an issue. Best gift to myself.