SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I cannot say enough wonderful things about this snorkeling mask! My husband and I love to travel, and when we go to places where there is good snorkeling, it's always on the agenda. We've bought and replaced the typical-style snorkels several times due to all of those annoying issues that seem to go along with them (flimsy, leaky masks, breakage in the breathing apparatus, etc). We were spending approximately $40-50 per snorkel each time something went wrong, we decided to try this Panoramic Full Face Snorkel Mask and it works AMAZINGLY well. Definitely, this is the best full face snorkeling mask in this price range.
In my city, this type of snorkel mask is very expensive. They are selling it around $70 to $80. I ordered this for my snorkeling trip as I didn't want to rent the equipment and decided to go with this mask. It worked great. I was blown away with how well it worked. Shipping was very fast and I got it within 4 days. 5 stars.
This is the BEST MASK EVER. It provides an incredible amount of visibility, but even more than that, it's light-years easier to use than the traditional eye-mask-mouth-snorkel combos. The mask just slides right over your face like a gas mask, pull the side tabs to tighten, and you're done. Easy-peasy. Water really doesn't get into your mouth; and, if it does, it's easy to exit without taking the mask off. If you're willing to shout a little bit, you can converse with your snorkel buddy (you *do* snorkel with a buddy, right?) without taking the mask off. It doesn't fog up nearly as much (or really, at all) as traditional masks do.
I loved this mask. I wore it for my first real time snorkeling while on an excursion during a Zumba cruise. I had so many people asking me about it. I told them and then referred them to Borkut to purchase. My son is a certified scuba diver and he gave me this mask and mouthpiece. Many years ago I played with a snorkeling set and I just wasn't a fan of the mouthpiece and the times' water got in the tube. I didn't have to think about any of that. I put the mask on. I could see all around. If my head went under too far the one-way valve closes and no water comes in. You know this for you immediately notice you have no air. To me, it's like driving a stick shift or an automatic.
I Am very satisfied with the my purchase! Recommend this shop at all. They are reliable and deliver very fast. The service is great. This Full Face Snorkel Mask really is very good. The product meets expectations! Thanks, Borkut support! You are very helpful.
Fast shipping to UK. Excellent mask. Very happy shopping. Thank you.
so far looks great! haven't tried it yet but will leave additional information when it is tried.
Thank you for fast delivery to the apartment. Quality is great.
good store , fast delivery high recommended