SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, product matches the quality, wire keeps well.
Fits the description. I liked. Thank you!!! Consistent with the description. I like it. Thank you!!!
Very good quality, comfortable. I ordered 2 pieces, the second came defective, выглядывала wire.
All as in the description. the store himself extended delivery, not yet received the order
Good
Good product, as decribed! Just shipping to Moscow lasted too long (84 days)
thank you very much,dear store. excellent
Funny and cheap clips provodov. the order is not tracked, but came quickly ordered 25.04, 14.05 it thrown into the mailbox. the store just in case extended protection, but everything was fine. order and the seller very happy I recommend!
Excellent!!! comfortable!
Good quality
Cool круглик!! it matched the color... I am happy!! spasibo .. ochen cool notion!!!
Funny things, but I did not like when do not match the colors!!! the advertisement is necessary to put such a product, which are in stock!! (I would have chosen another man!! and I would have remained happy...))
Delivery to the standard to Kiev for about three weeks. packed properly. it's more cool than functional thing. like a child. And by the way, i too a long time ignored, but in vain, Регистрируйся here http: // epngo (dot) bz/cashback_index/oq32vg (go to the link you must remove the brace and instead put the point) and save money on a new purchase (Check is not complicated and requires no secret data) All good shopping!
17.02 ordered already received 12.05. goods is not bad, accept any form, holds up well
Everything came basically satisfied, not only liked the thing is very dark! came for 2,5 weeks I advise very cool to have such a thing)))
Useful thing now my headphones will not tangled. the quality is good, bend well, I hope will last a long time. at the beginning of the strong smell of rubber, but it quickly disappears. Totoro as in the photo.
February 26 ordered, received on May 10. Clips pretty thank you))
The order went long. March 17, received 6 of May. The store respond to messages As normal
Reached 2 months, very cute, well bent)) thanks))