SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods not received. the store is pretty hard-nosed. long time to resolve disputes. accepted for it and put 5.
Month delivery to Belarus Ufa. 11.03-13.04 just an example) sent quickly
Pieces comfortable Shipping 2mesyatsa. I enjoyed it and the color that ordered.
Unfortunately no куханная utensils nalazit if something is put, the door is not closed. find another use
Product came quickly. packaged well. the quality is good, fits the description. not yet collected. I advise the store.
Delivered quickly... less than a month in Khimki. Simple and small things for design, strong though looks hlipenko. assembly is simple and "s".
A good thing, but the hooks have more. Scissors like the picture does not hang. as a whole satisfied. track to track, fast delivery
Hooks are good quality. zapaha net. tsvet sent what and ordered.! the hook is very small and not deep, devices with thick handles do not hang. They were packed in bags. 26.02 ordered, received 16.03.
The order was three weeks in Chuvashia. good quality plastic, color gentle, corresponds to the order!
I did not like. was hoping budkt functional. no.
Posting was 2 months All whole, though one of the packages like nibbled Mickey Mouse, but the product was safe
I came unassembled. easy going. on the door kitchen cabinet suitable. but the front side is visible fastening elements.
Great thing is very convenient I will order eschk
Goods came well packed hanger ordinary worth the money but smaller than the photo, went a little expensive
In Kiev for 23 days. All otlichno the quality is good, came the color that ordered.
Happy with order, all as in the photo! the quality is good, and the whole is not damaged)
It's a little smaller less than a month to Irkutsk. sent a color, some asked.
Received the Lizunov, my son loved it. спасибо♥магнит very good. vsem recommend this продавца♥
Came quickly, packed on 3 quality is not bad, all as in the picture, my wife was pleased, I recommend store!
I will not say. that just endure something heavy, but in general фукнкцию performs, the cat food can hang, as an option to save space
Thank you! the order came for 2 weeks in MO. fits the description.
Super fast shipping about a week. good, handy little thing. the store and recommend goods. the quality is good, holding up well.
The order came for a month in Nizhny Novgorod. packaged well. color corresponds to the ordered. strong plastic, adjustable height. everything is super!
When ordered, I thought the hooks will be more, and they are tiny, but the photo of the store, if you look closely they are true. go to 11.11. in the rest of all the rules.
Posting was about 50 days. for a long time! the product is just to impossible. convenient. three tier height. all was well packed. I recommend.
Very cool, well done store, all quickly sent, well packed
Everything would be fine, if all came)) are not closed, so I do not know where to now this beauty put! and the quality of everything is OK! no complaints.
Ordered a second time, I like it. zhal only hooks are too small, not all can hang.
Came quickly. average quality. all as in the description.
To the order of St. Petersburg was 45 days. for me-a very long time. in general-not bad hard plastic. hung under sink on the door hooks inside. the thickness of the door can be up to 2 cm exactly. everything is very simple, but it could be cheaper.
All as in the description of the store. delivery about 3x nedel. kachestvo good. I think hang outside locker for towels and oven in the locker can interfere.
Hooks are small in size; maximum that you can hang something it has a thin wire handle.
Super consistent with the description and pictures. I recommend the store and the product ....
The hooks are very small the towel is not kept. in my set did not come stop door close. fast delivery
I order the вещалки already second time. very comfortable, attached to the top of the door, did not fall.
I thought the material was a little More squishy, however, star 4 as the HOOKS are very small.
Narrow hooks wide items brush or scissors do not hang.
Came quickly, well packaged. hooks are too small. thank you.
The order is fully consistent with the description, not yet hung