SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Used it 3 times and see the difference. I am in. I’ve used this for a few days now, and it really works!! I still have to get used to the color which makes me feel odd brushing, but the results make that feeling disappear! It tastes just like regular toothpaste without losing the ability to use your tongue and the bamboo brush looks nice I’ve used that brush and I’ve tried my own, both worked well with it.
Very fast shipping, excellent Packaging, shipping with updated daily. I would definitely order from Borkut again. I totally love this product! It makes my teeth feel like I’ve just been in the dental hygienist’s chair. There are a lot of toothpaste out there that are very strongly flavored, this one has a light meant taste and I really like it. I will never go back to toothpaste that doesn’t have charcoal. I love the concept, I love the safety, I love the clean and natural way to sparkling teeth.
Charcoal products are the lead trend nowadays. So as a curious cat, I did a little research on what is the most effective charcoal teeth whitening products of all and it leads me to this. There are a lot of good reviews about it so not in a second thought, I bought it. Surprisingly, it is effective. It whitens and strengthens my teeth, improves my overall teeth appearance and also gives me fresh and good smelling mouth. No room for bad breaths because of this. My kind of product! Everything appears to be here, even the toothbrush seemed weird in the pictures however it is actually quite soft.
I had two coffee stains on my front teeth and was desperate to remove them. I bought whitening strips and they were so harsh and left my gums hurting and teeth sensitive. Also, the strips did NOTHING for my stains. I bought this product after reading the reviews and am so happy I did! Stains are GONE and this stuff really does whiten teeth.
set as come in the description, this definitely whitens! I use it after brushing with my sensitive formula toothpaste, but I only use the included toothbrush with this toothpaste—it is very gentle. I recommend it, and will purchase again.
very fast shipping and excellent customer support.
Very excited to try this product out
my order did not shipped quickly, but i received it and i am satisfied
As a person with Panhypopituitarism, I have to be careful with the products I use, no fluoride etc. This is the BEST product I have ever found! My teeth are sparkling white and feel like I just had them cleaned every day!! Thank you for a product that is free of all the chemicals used elsewhere. I have tried MANY brands and NOTHING works like this!! Have to say I was interesting and surprised by the toothbrush.... Soft, and I thought it would not work on my teeth.. WOW! It is wonderful, I am a very happy customer! LOVE IT!!
Haven't tried it yet. But the package came in good condition. Thanks. Keeping 1 star for further review!
This whitened my teeth within one week. I now use it daily. My son even noticed and wanted to try it. He begged me for his own tube after trying it. It has a very natural taste. The taste is slightly minty and it does not foam when brushing. Makes your teeth feel so squeaky clean after use and it lasts all day. I’ve also noticed my gums feel better. It’s like a little mouth detox after every brushing. I get the sense I am detoxifying my mouth when I use it. Very inexpensive way to whiten teeth without toxic bleaches and this works much better and faster.
very good paste, powder brush, order more'll recommend store
Perfect packing I hope good product too, so for now thanks