SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality. stencils liked. thank you.
In the Moscow 65dney.
Not so cool manf kullanisli gunde suitable but not so cool 35.
The goods did not come! The store returned the money!
The patterns in good condition only thing missing locking ring for them. it will be much easier to use them
Goods match the description.
Goods went a very long time and then did he moved to delivered, store wrote that the problem never got an answer. still the goods arrived the quality is excellent full amount
All good Shipping in rows. priїhali zayavlenі 16 pcs. All yak in opisі.
Excellent stencils! dense, can also be used when decorating cakes. the original pictures. 5 points clear!
Cool, have not tried but I think everything will be super the picture beautiful and smooth
Trafaretiki good) delivery to Omsk for almost two months. thank you store.
Beautiful, the same as the description recommend excellent very beautiful
The quality is excellent! no smell! packed carefully
Very long walked goods .... As well as good patterns no smell. all 16 pieces have come!
Packaged well, came without any damage. the track is not monitored. the quality is good. the store and recommend goods.
Nice big stencils straight no smell all like the picture the store did not communicate it was not necessary :) pictured large cup 0,5 l.
Great quality and quick shipment reasonable price ederım Thanks:)
Ordered March 19 April 29 received in the mailbox) good product! I recommend store
All is well. correspond to the description. delivery month.
Good, crisp stencils all as in the photo. bought for 54r. we have in the shop is 66. happy with order, Seller advise. shli about a month.
Fajny gadzet, myslalam tylko, ze sa z twardszego tworzywa a to material jak na cienka teczke na dokumenty. mimo to, polecam :-)
Good stencils thank you for the store Fast delivery.
Great, exact to las PHOTOS. has not arrived super Rapido so thrilled
Three months was the premise which as arrived, forms less glasses much.
Jauki trafareti kafijas dzērieniem. piegāde divu nedēļu laikā. sūtījums tika ievietots cake kastītē!
Stencils got excellent quality, I like and what some drawings are too. Shipping relatively quickly for 3 weeks to Moldova, packing super, but, in principle, nothing spoiled during transportation. The store bravo stencils sent exactly as in the description of 16 pieces, gregarious salesman answers any question quickly and clearly, for that and I recommend this seller anyone interested. How many will last check at the moment all happy.
All super! very happy! not yet tried in the case! but will try! thank you!
cool gadget . only took a long time to arrive . but i love it makes great shapes
Everything is fine! need a non-severe Sprinkling and lay down the mold is closer to foams or straight on it then the perfect figure poluchtsya)
I ordered 03.03.2017. received the parcel in Kiev 27.03.2017. the parcel courier brought new mail at home. trafaretki good quality. all happy. thank you store. I recommend.
I enjoyed it. I recommend this product's store and the store. sent immediately. It came to Altai for 1.5 months.
I like it very beautiful shapes, arrived after 3 week. Thank you
Sent 20.01 17.03 came to Moscow. at my request, was extended delivery time. in наьоре 16 pieces I bought as a gift. make a decent, thin, but the slot.
39 days to Astana. without track. quality is ok. I recommend. thank you store.
I haven't used them yet because I have to buy cacao powder first. Overall these pads looks fine especially for this amount of money. I do recommend them.
Stencils all integers 16 pieces the pictures are different, is not repeated. I thought that would be smaller in size, as well as the size from ordinary not small cups. not yet used. the store did not communicate
Funny stencils fully correspond to the description. shipping almost a month dropped into a box. I recommend