SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After contacting the company they told me that this original swim cap is exclusively available on Borkut. This was my second purchase and I think this is the best waterproof swim cap in the market Today. Shipping and delivery was very fast. Swimming with this cap is a great experience. It definitely deserves all the praise and popularity it is getting recently. It is far better than other caps I've tried. I bought this cap with their premium swimming goggle. This combination is working great together. Five Stars from me.
Writing this review after using it for 3 months. Excellent cap with premium quality material. After trying dozens of swim caps from different brands, I can finally say that the mission of finding waterproof swim cap is accomplished with this 3D swim cap. This swim cap is very soft and very comfortable while swimming. The best in the market today.
I bought it because I was facing hair loss due to swimming for a while. This turned out to be a really nice. It is probably the best swim cap in the market today. Quality is much better than other swim caps available in this price range. It covers my ears as well and ensures comfortable swim. Customer support was very responsive and helpful.
It's the only one I can wear when one is required. It doesn't make me feel like I will leave the pool with a headache that will make me regret I ever got in. And it looks VERY NICE. Just like the picture, a lustrous, lovely blue. Even guys would like it. It's for long hair and I don't have long hair. but I do like the extra room it gives.
This is my second purchase. I did lots of research online for premium quality swim caps but no cap is better than this one. This waterproof 3D swim cap is much better in terms of material quality and design.
This swim cap is easy to put on and covers everything very well. I have not gone in the water with it yet though!
Indeed it is a cap for long hair. My son is eight with long hair. It was always a struggle to put his swim hat on. Not with this one though... Easy to put on and take off. Really good quality product.
Hello! cap good, delivery fast. I recommend!
Hat is very cool.
Well sit on the head. due to the shape of the ears and the water does not enter. The material is pleasant to the touch. no odor!
It is a lot easier to get on than I thought it would be. I like the "ear cups" so that I don't feel like my ears are being squashed.
I like this cap! Because it's made of silicone, it's nice and smooth to the touch and it does NOT smell like the latex ones do. This cap goes right over my daughter's long hair. We've only used it for a week, so I can't tell whether it's durable, but so far, it keeps its shape well. It's also good looking.
Thank you. very happy.
Excellent swim cap! It is comfortable even for my big head. I always have a hard time finding one that fits.
This is a quality website who cares about the products they sell and wants to make sure people are happy with their products. This cap was too big for me; they were extremely helpful in finding me another cap which worked. Rare to find such a nice company these days.
Very fast shipping and quality of cap is really good. Thank you!