SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you Borkut. very happy with the order, Ordered 3 more.
Came pretty quickly, soft, pleasant to the touch, dimensions correspond to the description I am happy, thank you
Goods pillow!
Pillow is excellent, fits the description. bright, good quality.
fast shipping, very soft, doesn't stink. very happy with this purchase!
Very cool pillow. The only thing that did not like, it is not very good packaging, package was a little torn. but the quality is not affected
Very soft, cute pillow. order came pretty quickly, condition pillow is good)
Very good pillow. child delighted. fast delivery
All as in the description soft, funny smiley. I am happy, I recommend.
My GIRL happy By so much Mother as well. very cute. recommend store very attentive. suggest More padding. thank you.
Pillow is beautiful bright pleasant to the touch. no foreign odors.
Cool pillow!! small, but the quality is good!! super!!
Pillow is a blast! no foreign odors! I recommend store! :-) :-);-);-) :-) :-):-D:-d
Cool pillow long wanted such. the fabric is very bright the cushion is very soft, nice to sleep. filled with good. All seams are well sewn. no odor. was packed in a bag. I think that will order more. I advise everyone to this product.
Quality corresponds to the description pleasant to the touch, child delighted.
Pillow is super! came quickly less than a month. no smell, soft. the child very happy. Thank you very much the store!!!
Thank store for fast dispatch and delivery of goods. pillow corresponds photo. thank you)
Good quality product, fast delivery to Uk 8 days from ordering.
Super small. no smell. very soft and pleasant to the touch. high quality sewn.
Excellent pillow. soft and high quality. without flaws. to the Krasnodar Territory came for mesyats. track tracked
Brought a piece of shit in school selected and slept on it the lessons. for the life? by the way the fire alarm first asked me i saved a piece of shit. saved.
I like I am satisfied thank you I will take more sure
Very happy with the order) is soft and pleasant to the touch, Thank store) came in 3 weeks
I enjoyed it and the pads and fast delivery. recommend the product and store.
Very fast shipping! and very fast delivery! the smiley sewed good daughter liked! I recommend store! thank you very much!
All come in the past month. all consistent with the description, very happy so put 5 stars
I loved to buy in This shop. came very fast and very good material. recommend this shop. and. my daughter loved it!
Delivery fast. thank you store happy child.
Ooooooochen cool turd!!!! very satisfied and my daughter happy, it is crazy about it!!!! very cool pillow! no smell! best of the best!!! 100%!!!!!!!!!!! track number tracked until the mail. came in kogalym very quickly! the parcel was packed perfect. well done store)) responsible on the case and very fast!!! thank you very much take it, you will not regret!!! ⭐️⭐️⭐️⭐️⭐️ p.s. cat too thrilled with pillow!))