SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good product. nice material, well designed. Good packaging with quality saving bag.
Good barbecue in stainless steel and looks robust to be foldable, you can regulate the height of the coals.
That's great. The delivery is fully rocket shipping. The quality is also good.
It's so nice to be folded.
It looks great in terms of price. The finish is a little sharp. This adjustable rod is also looks very strong. I don't think there will be any other option available in this price range, and the bag is wider than the thickness of the Furnace, so I play it inside.
Still before use. I like the quality of the material. The corners are sharp, so you can line up.
It is heavy and small in size, but it is good for two. It can be folded and unfolded and used comfortably and the delivery is fast. I'll use it and come to buy it again.
I 've bought both this and winged. Well, this was better. Because this product... not small. It's 42 inches across. It's never small. The winged boy is over $130. I think this is better because it's heavy. This product is good Adjust the height of the charcoal base With a skewer .. It also contains gloves, so it's safe to assemble You can turn it over, so there's nothing to assemble. It was so good that there were no blue stickers of horror I feel the limit of patience while pulling blue stickers. It's good that's not there.
Fast delivery. Good price. It is convenient because it is folding. Good communication. Good product.
It is necessary to wear the gloves of the product and deal with the product. It seems that products can be used very well.
There's a bag that's easy to use. It's very good. Product quality is also good.
I love it!!!
It's great that you can buy a folding fire at this price. I'll have to blow it next week.
The weight was slightly heavy than I thought. I believe it will be as strong as that ^ ^ It was folded and folded with one touch. It is very comfortable and the size is good to use as a solcam or 2 person ^ ^ I like it so much ^ ^
It's still before use, but it looks good.
It's very good.
Came well packed, arrived on time, perfect no defects, we like it very much, worth it!
There are pinches and gloves. It is easy to use and looks good.