SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-7 Business days |
Australia, New Zealand |
4-7 Business days |
United Kingdom, Ireland |
3-7 Business days |
Canada |
5-9 Business days |
Europe |
4-9 Business days |
Central & South America |
15-30 Business days |
Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I started using this tubing mascara after my former brand was no longer available, and I absolutely love it. I just use two coats and it makes my lashes look long and thick (to my preferences at least). I have very light skin and next to nothing in terms of quantity and volume of my eyelashes. I love how easy this is to remove with just water, I would highly recommend it. It’s also a great price point.
Excellent product I charm.
Like others I’ve tried dozens of mascaras hoping for one that actually lifts my lashes so I don’t have to use an eyelashes curler. This is the only one which worked for me. Very happy with this mascara.
This mascara is magic in a tube! It makes my lashes look so long I can’t believe I don’t have extensions.
This is by far my favorite mascara. The brush is great and it goes on really smooth. I always feel like I have great length and fullness with this mascara. I don think I will ever use anything else.
Perfect
I've used tubing mascara for many years. I hate raccoon eyes, and removing waterproof mascara is a true pain; I can never get it all off and no matter which remover I used, I ended up with irritated eyelids. I've just received this mascara. This is day 5 of use. By day 5, the other tubing mascaras started drying out slightly. So far, it has not. That's a huge plus since the little clumps are caused by drying out. So far, so good.
The goods arrived quickly, packed normally. The color is bright, the smell is good.
In the photo, for some reason, it is hard to see! Take my word for it: If you want long, luscious eyelashes, try this. Works and tube lasts a long time. I like the fact my eyes don't get irritated. Easy to apply and they come off easily with water!
Looks great, I will use it and hope for good results
I like to choose coffee color because it is the one that comes to Me and it is not easy to find in brown color, I have clear hair and it is fine, Also thank the store for a makeup sponge
Very cool the color, these days I will try it, good condition and it arrived earlier than expected
Color beautiful!! Thank you וממליצה!