SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my second purchase, I have been swimming for years now and have always struggled to find a swim cap that can keep my hair completely dry. I decided to give it a try during my regular masters swimming session, and I have to say, probably it is the only true waterproof swim cap in the market today.
I put it to the test in the pool and was surprised at how well and comfortably it fit over my head and ears. The material quality is also fantastic, and it didn't pull on my hair at all. I was so impressed with its performance that I decided to take it with me on my next open water swim. The weather was particularly cold that day, but the ear covers on the cap helped keep me warm and protected.
Since then, I have been using this swim cap regularly and it has become an essential part of my swim gear. It's great value and the quality is truly top-notch. If you're looking for a swim cap that can keep your hair dry and provide excellent overall coverage, this is the one to get!
I have been using this waterproof swim cap for several days now and it has exceeded my expectations. It keeps my hair completely dry and stays securely in place during my swims.
I have always struggled to find a waterproof swim cap that fits comfortably and securely without pulling on my hair or exposing it to the water.
The material is soft, flexible and lightweight, making it perfect for long swim sessions. I have used it in both training & competition and it has kept my hair completely dry, even during the most strenuous races.
Recently purchased this waterproof swim cap for a swim meet and it was one of the best decisions I've made. The cap is specifically designed for women, and it fits snugly and comfortably on my head without any discomfort.
Apart from its waterproof nature, I also love the fact that it is easy to put on and take off. It doesn't leave any marks on my hair.
I would definitely recommend this swim cap to any woman looking for a high-quality and reliable waterproof swim cap.
Shipping and delivery was very fast. I decided to purchase this swim cap due to my hair loss. I am extremely pleased with my decision.
This swim cap is truly exceptional, I believe it is probably the only waterproof swim cap in the market today. The quality of this cap is far superior to any other swim caps I've seen within this price range.
It covers my ears comfortably which makes swimming more comfortable. The customer support team was also very responsive and helpful.
I recently got my hands on this fantastic swim cap and I must say, I am thoroughly impressed with its quality and performance. The cap is made from high-quality waterproof materials that feel durable and long-lasting. What's more, it fits snugly and comfortably on my head, making it the perfect addition to my swim gear.
Aside from its great design, this swim cap is also very effective at keeping my long hair completely dry while I swim. It's a must-have for anyone who wants to keep their hair dry while they train or compete.
I was hesitant to purchase a silicone swim cap because of the cost, but it has been worth every penny. It's truly waterproof, super comfortable and stays in place during my swims. Thanks.