SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve tried lots of swim caps that I got from popular e-commerce websites. I had to return all because they were too small to put my head in. Finally I found this swim cap about 2 months ago. I swam 4 times a week. It's easy to get all my hair under the cap. It keeps my hair really dry.
It’s so nice! I've never seen a swim cap with such exceptional material quality. Much more comfortable, plenty of room for my long hair but still feels snug and secure around the edges. This is also the best swim cap for keeping hair dry. It’s very stretchy and easy to put on.
It was a best decision to buy this premium quality long hair swim cap! My daughter has long hair and we were struggling to find something like this to cover all her hair. This swim cap is keeping her hair dry even after a long swimming session. It is a perfect if you are looking for long hair waterproof swim cap.
Premium Quality. Very universal swim cap, works well for lap swimming in my experience. Happy with my purchase, is really waterproof, creates a good seal, great value for the cost. It does stay in place when I lap swim.
Class. Thanks to the seller for fast and reliable delivery.
Very premium material, this swim cap has great fit with enough room for my naturally kinky hair - big win for me! It wasn't difficult to put on and provided a seamless fit on my head. My hair didn't get wet and glad there's a company that makes premium larger swim caps for folks with more hair or just thicker hair in general. I will order more in a different colors.
I have medium length wavy hair and swim daily. I have tried many swim caps to keep my hair dry! While no swim cap was capable of keeping hair dry, this is the product that I have found to keep my hair completely dry. My hair is dry even after swimming breastroke and freestyle laps doing flip turns, swimming underwater to 12 feet deep, and floating on my back.
A good hat.
Great for keeping your long thick hair completely dry.
Delivery was very fast. Material quality is very premium. Happy with my purchase.
Soft very. No pressure. I will still order for my husband
Very cool hat!!! Excellent material, I will order more in a different color)))
Super
Excellent long hair swim cap, dense, stretches well, perfect long hair fit. Quality is super! The order came quickly.
Finally a swim cap that is for me. No matter what I do most caps either are too small, very uncomfortable or does not seal water very well. Very satisfied with my purchase.