SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-7 Business days |
| Australia, New Zealand |
4-7 Business days |
| United Kingdom, Ireland |
3-7 Business days |
| Canada |
5-9 Business days |
| Europe |
4-9 Business days |
| Central & South America |
15-30 Business days |
| Asia |
15-30 Business days |
*This doesn’t include our 1-3 day (Most of the time 1 day) processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Borkut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of borkut.com
*You can submit refund requests within 7 days of delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All ok. goods arrived, consistent with the description. recommend salesman.
Good men, took on the kitchen
Bright, funny. I took for my mother as a gift, she liked it. came quickly
Small thing pretty but needed now when you can not be afraid that close the lid so great. Checkout was a month, track to track. I recommend the product and store. thank you I am very happy.
Ordered 08.04-29.04 came! there is a smell, the track is not tracked
Arrived men... seems like they are needed in the kitchen .. :)) thank you!!!!
Finally came the order, I had to open a dispute, agreed to extend protection. I hope these men will be useful.
Towra przyszedł niecały miesiąc zamowienia od w. z zgodny opisem, polecam.
Fast shipping. in Belarus parcel reached 20 days. goods match the description. track to track. there is a small smell of silicone, but I think after dishwasher it will disappear. happy with order.
Came to Moscow for two months waited a long time. in fact not yet tried. tight silicone or rubber can be flexible. consistent with the description and the photo of the store.
Went on for two months enjoyed it I am happy thanks to the store
Men's fun and useful in the economy. goods went two months to Saratov. satisfied with the purchase, thank you store.
Order came quickly. within a month somewhere. in general was satisfied.
I am very positively surprised. Funny looking guys.
I enjoyed it, but not tracked. came quickly.
Good. money. many different ways.
ΤΕΛΕΙΟΟΟΟ ΝΑ ΤΟ ΑΓΟΡΑΣΕΤΕ...ΠΟΛΥ ΓΡΗΓΟΡΑ ΗΡΘΕ...SELLER YOU ARE THE BEST THANK YOU
Comfortable men, in a set of 2 pieces. correspond to the photo
Exactly like the picture i recommend this 15 day free shipping
Good product, a. the pans. a little smell. came for a month and a week. track tracked to the middle.
At 1.5 months were delivered. item as pictured. thanks to the store.
Posting was little more than a month. It came norm. useful thing. I recommend store.
The purchase so to me, and not reached, but the store returned the money.
Great store and very fast shipping. from the moment of sending until the arrival of 10 days! in St. Petersburg. ordered a third time for gifts. colorful men anti выкипания of pots. highly recommend seller, honest, and goes well on contact.
Rubber durable men. perhaps even necessary. I do not know why ordered hardly going to use.
Funny, soft, nice, bright men :) no smell. delivery to Odessa 2 weeks. very much, thank you store.
Figment arrived very fast, 30 days, good material but the color Is a poco opaque
Pretty men! now from the pan did not run away.
The quality is good, without marriage and smell. only the color is upset me. I wanted red is the same as in the photo, and sent a terracotta (house). do not know what to call it. corresponds to the description. Men's work well suitable for any pots and even with borders. thank you.
The store sent the order quickly, but unfortunately our mail Russia quickly can not work, so the posting was 1,5 months. happy with order, thank you very much.